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“Perfect wedding venue” 5 of 5 stars
Review of Treacys Hotel Waterford

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Treacys Hotel Waterford
3.0 of 5 Hotel   |   1 Merchants Quay, Waterford, Ireland (Formerly Days Hotel Waterford)   |  
Hotel amenities
Ranked #8 of 13 hotels in Waterford
Cork
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Perfect wedding venue”
5 of 5 stars Reviewed December 20, 2012

I would like to thank every member of staff at the hotel. Me and my civil partner were the 1st civil partnership in this hotel. From the ceremony to the dinner to the evening entertainment everything was perfect. What a great hotel to deal with to sort out the every detail (nuala) for us to make our day a day to remember and for everyone that stayed there as most people did. The rooms the food the staff were top class and very highly recommend this hotel to stay in and to have a wedding or partnership. I have to mention Shona and the wonderful Marion for helping us so much on our day brilliant staff. Thank you for everything
M&M

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, January 14, 2013
Dear M&M,

Thank you so much for your kind words and for taking the time to post a review with regard to your recent Civil Partnership. It was our pleasure holding your Civil Partnership here at Treacy's Hotel. We enjoyed every minute of your stay and we are delighted to hear that such an important occasion was enjoyed by all.

Best wishes to you both for the future and we look forward to welcoming you both again soon.

Kind Regards,

Shóna McGailey
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dublin, Ireland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

I stayed here with a number of friends from work in November 2012 and had a brilliant weekend. Not only did we have a great time in Waterford city itself but the hotel was such a nice place to stay. I could have stayed in the hotel for the entire weekend and have been perfectly happy. The staff were so warm and welcoming from the moment we arrived. We were dealt with immediately which was great. There was no waiting around in the lobby like I find in some hotels.
My room was gorgeous and so comfortable. It was the perfect place to come back to after our nights out on the town.
That night we all ate in the hotel (this was included in the price) and had a delicious meal. The pub was also really cosy and nice and we all enjoyed a drink there before heading out.
The next day all of the girls in our group spent the day in the spa. I had an amazing hot stone massage and facial and spent a lovely relaxing hour in the thermal suite. The spa also had some great deals for the hotel residents so if you're staying here, it's well worth checking out.
I would recommend this hotel to a friend anytime. I had a brilliant weekend and was very impressed with the hotel and the staff.

Room Tip: The junior suite is so nice and really close to one of the spa entrances. It's on the opposite s...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, January 14, 2013
Dear Aisling,

Thank you for your recent stay with us and for taking the time out to review your experience at Treacy's Hotel. I am delighted to read that you had a brilliant weekend! We are very lucky here to have a great team of staff who ensure that all guests truly enjoy their time with us. I am pleased that you really liked your room and found food very good. I am thrilled you really enjoyed your spa experience, i will let the girls know and i am sure they will be delighted to hear your kind words. We are extremely happy that you would recommend us to a friend.

Once again thank you for your kind words. We look forward to welcoming you again soon.

Kind Regards,

Shóna McGailey
Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 10, 2012

Stayed last friday night with a group of 21 people for the Christmas Party night. Have to say most people said it was the best xmas party they have ever been too. Thank you to Shona for all her help arranging rooms and thank you to all the rest of the staff for running such a great night. The value for money was great.

We will definitely be coming back next year.

Derek

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, January 14, 2013
Dear Derek,

Thank you for your recent stay with us. It was an absolute pleasure having you and your group stay with us and I am thrilled that you all really enjoyed the Christmas Party Night. We would only be delighted to have your group return for our Christmas parties nights. You all created such a great atmosphere throughout the hotel during your stay with us. Once again thank you for choosing to stay with Treacy's Hotel Waterford and we look forward to welcoming you all again soon.

Kind Regards,

Shóna McGailey
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

Several colleagues and I stayed at Treacy's Hotel for 2 nights recently and found the stay to be extremely pleasant. Our room was one of the suites overlooking the quays. The room itself was beautiful and so was the view. The staff were extremely courteous, and we were extremely pleased with our meals. All in all, this is a hotel I would definitely recommend.

Room Tip: Ask for one of the rooms overlooking the quays. Beautiful view.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, January 11, 2013
Dear Dave,

Thank you for your recent stay with us and thank you for taken the time out to review your time at Treacy's Hotel Waterford. I am trilled to read that you and your colleagues had a wonderful time with us. We are extremely privileged to have a great team here at Treacys Hotel who do their utmost to ensure all guests have a very enjoyable stay. I will pass on your compliments to the chief on food, he will be delighted to hear.

Thank you again for your recent stay with us. We look forward to welcoming you all again soon.

Kind Regards,

Shóna McGailey
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork City
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 28, 2012

I found the hotel staff, bedroom and food excellent. Very comfortable experience all round. The price was also very good value. The breakfast buffet was very good with lots of fruit if you want a healthy option. Car park is a walk but not too far. The receptionist was very helpful with directions to the car park as when I arrived I did not know if was unattached to the hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, December 3, 2012
Dear Carol,

Thank you for your recent stay with us and for taking the time out to review your time here at Treacy's Hotel. . I am delighted to hear that you had a wonderful experience with us. I will pass your review onto all staff, who will be delighted to hear their hard work being praised. We do hope you will come visit us again soon.

Kind Regards,

Shóna McGailey
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 25, 2012

Myself and six other members of my family, including a six-month old baby and a eighty-something grandmother, arrived at Treacys Hotel on November 17 to stay for two nights. This was meant to a relaxing weekend where the family could spend some quality time together. There were forgivable issues when we arrived (that the car park was not as close to the hotel as we were led to believe and the receptionist was unhelpful and verging on rude) but this was nothing compared to what was found in one of the three rooms we were giving for our stay. On the bathroom light switch, telephone, chair, desk and wall was some brown substance that looked similar to excrement.

This was obviously quite a surprise and we called reception once it was spotted. The receptionist who arrived offered us another room without much empathy for the disgust that we felt at the lack of cleanliness in the room. We asked for the manager and the duty manager arrived, initially as shocked by the incident as we were. He also offered us another room and an upgrade but we had decided that we wanted a refund and to find another hotel. We were told that getting a refund wasn't a problem but I had to request the duty manager to search for an alternative hotel for us. This didn't seem to be a problem so we moved ourselves and our stuff to reception where we waited approximately 90 minutes where we weren't offered any type of hospitality despite our obvious shock, dissatisfaction and discomfort. When we asked for updates we were met with unhelpful behaviour from the duty manager and the receptionists. In fact we saw them laughing and enjoying themselves as they were searching for alternative accommodation for us and after we asked for updates.

Thankfully they found available rooms in the Tower Hotel and we moved ourselves, without any further assistance, apologies or greeting from the people at Treacys Hotel. We did leave one of our mobile numbers for the manager to call us. He did about one hour later but he was only offering his apologies, which we felt came too late when we had moved to a superior hotel and wanted to forget the incident/enjoy the rest of our weekend.

Collectively my family have stayed in a countless number of hotels, hostels, B&Bs, etc and have never experienced anything as bad as the service or uncleanliness at Treacys Hotel.

I would definitely advise that people do not stay in this hotel, especially as The Tower Hotel a few minutes away from it offers the same prices with much better quality (even if the rooms were clean!).

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, November 29, 2012
Dear Michael,

I apologise that your experience with us was so disappointing. May I first state that it was not excrement that you found in your room as per your review but that it was indeed chocolate. The intention was that this room was not to be released as a deeper clean to remove the chocolate marks was required by housekeeping. For our human error on this again we apologise.

I can assure you that this was an isolated incident, as the remaining members of your family had no issues with cleanliness of their rooms and our hotel. The countless reviews on Tripadvisor praising our high standards in housekeeping emphasis that the chocolate marks on our walls in your room was a solitary incident.

I do however take exception to your comments in relation to our team members here at Treacy’s Hotel. Every single member of the Treacy’s Hotel staff work extremely hard to ensure all guests have a pleasant stay with us and this is clearly evident in previous reviews. Once reception became aware of the incident you were immediately offer another room, our duty manager offered you a new room and a free upgrade. You refused both and a refund was arranged without hesitation for both you and your other guests even though they had no issue with their rooms. Our reception team then searched and booked alternative accommodation for you and the rest of your party. Our General Manager contacted you once he had investigated and was confident that what was in the room was chocolate and again offered his sincere apologies for our human error.

I am happy to hear that you and your family did enjoy the rest of your weekend here in Waterford. We were confident that you would enjoy the alternative accommodation that our team here at Treacy’s Hotel arranged for you.

Kind Regards,

Shóna McGailey
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

i stayed here with my partner on the October bank holiday weekend and i can not wait to go back it was such a warm friendly hotel would stay here all the time felt so at ease every 1 was amazing there's a lady that is at breakfast and is the friendliest lady you will ever meet so handy for train station and the city and also gay friendly which was great

Room Tip: you need to stay here to experience that i did was great and will be back
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria K, Sales & Marketing at Treacys Hotel Waterford, responded to this review, November 16, 2012
Dear Clive,

Thank you for your kind words. We are delighted that you both had a great stay with us. We are very fortunate in having a great team here at Treacy's Hotel. Our priority is to ensure all guests have an enjoyable experience with us. We look forward to your return.

Kind Regards,

Shóna McGailey
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Treacys Hotel Waterford

Also Known As:
Days Inn Waterford
Waterford Days Inn
Address: 1 Merchants Quay, Waterford, Ireland (Formerly Days Hotel Waterford)
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Waterford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Treacys Hotel Waterford 3*
Official Description (provided by the hotel):
Formerly The Bridge Hotel, this property has been completely renovated, and transformed into one of Waterford city's finest hotels. Situated in the heart of the city, just minutes walk from the train and bus stations. All 130 guest rooms have been completely refurbished, with warm stylish decor. In room amenities include flat screen tv, safe, ironing station, and tea/coffee maker and free broadband. Enjoy the finest of local cuisine in our restaurant and bar. ... more   less 
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