Stayed last friday night with a group of 21 people for the Christmas Party night. Have to say most people said it was the best xmas party they have ever been too. Thank you to Shona for all her help arranging rooms and thank you to all the rest of the staff for running such a great night. The value for money was great.

We will definitely be coming back next year.

Derek

Several colleagues and I stayed at Treacy's Hotel for 2 nights recently and found the stay to be extremely pleasant. Our room was one of the suites overlooking the quays. The room itself was beautiful and so was the view. The staff were extremely courteous, and we were extremely pleased with our meals. All in all, this is a hotel I would definitely recommend.

I found the hotel staff, bedroom and food excellent. Very comfortable experience all round. The price was also very good value. The breakfast buffet was very good with lots of fruit if you want a healthy option. Car park is a walk but not too far. The receptionist was very helpful with directions to the car park as when I arrived I did not know if was unattached to the hotel.

Myself and six other members of my family, including a six-month old baby and a eighty-something grandmother, arrived at Treacys Hotel on November 17 to stay for two nights. This was meant to a relaxing weekend where the family could spend some quality time together. There were forgivable issues when we arrived (that the car park was not as close to the hotel as we were led to believe and the receptionist was unhelpful and verging on rude) but this was nothing compared to what was found in one of the three rooms we were giving for our stay. On the bathroom light switch, telephone, chair, desk and wall was some brown substance that looked similar to excrement.

This was obviously quite a surprise and we called reception once it was spotted. The receptionist who arrived offered us another room without much empathy for the disgust that we felt at the lack of cleanliness in the room. We asked for the manager and the duty manager arrived, initially as shocked by the incident as we were. He also offered us another room and an upgrade but we had decided that we wanted a refund and to find another hotel. We were told that getting a refund wasn't a problem but I had to request the duty manager to search for an alternative hotel for us. This didn't seem to be a problem so we moved ourselves and our stuff to reception where we waited approximately 90 minutes where we weren't offered any type of hospitality despite our obvious shock, dissatisfaction and discomfort. When we asked for updates we were met with unhelpful behaviour from the duty manager and the receptionists. In fact we saw them laughing and enjoying themselves as they were searching for alternative accommodation for us and after we asked for updates.

Thankfully they found available rooms in the Tower Hotel and we moved ourselves, without any further assistance, apologies or greeting from the people at Treacys Hotel. We did leave one of our mobile numbers for the manager to call us. He did about one hour later but he was only offering his apologies, which we felt came too late when we had moved to a superior hotel and wanted to forget the incident/enjoy the rest of our weekend.

Collectively my family have stayed in a countless number of hotels, hostels, B&Bs, etc and have never experienced anything as bad as the service or uncleanliness at Treacys Hotel.

I would definitely advise that people do not stay in this hotel, especially as The Tower Hotel a few minutes away from it offers the same prices with much better quality (even if the rooms were clean!).