Firstly I stay in a lot of hotels and in my experience I usually find people are well equipped to complain rather than seek the positives in a premises. Myself and my new wife stayed here 23rd and loved everything, from the moment we arrived we were greeted by Aoife, huge smile, fierce chat and gave all info required for us to enjoy our stay. Throughout the night I noticed that this girl was everywhere and as DM -duty manager she ran the hotel. The bar was tipping away nicely while she ran in and out looking over the running of the bar and residents with dinner included in their packages, she also managed to consistently check people in with the same professionalism as she had given us.
The room we got was superb Room 216 right next to the lift and fabulously furnished. The room was cold when we got in but low and behold I didn't complain I simply turned on the radiator myself! We had a lovely meal in the restaurant attending a family function.
All in all we both enjoyed our one night away, slept very comfortably, really enjoyed breakfast which in my opinion is very important if not more important than dinner as this is your last meal before you leave so a good impression is vital. Breakfast manager superb, greeted with smile, newspaper, fresh food, selection of pastries, yoghurts, fruit, cereals, porridge cooked to order. Full Irish buffet if that's your thing my wife loved the scrambled eggs as they were so fresh.
Checkout was fab, lovely blonde girl super friendly again, asked did we enjoy stay and was delighted that we did and said don't hesitate to call again. Which we will. I should note that the FOH Manager I dealt with on booking originally was so friendly as well. Staff friendliness is the big plus here and I hope that the management reward the staff for taking such good care of us.
Regards James & Laura.
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- Also Known As:
- Woodlands Hotel Waterford