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“A holy show” 1 of 5 stars
Review of Woodlands Hotel

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Woodlands Hotel
3.0 of 5 Hotel   |   Dunmore Road, Waterford, Ireland   |  
Hotel amenities
Ranked #10 of 13 Hotels in Waterford
1 review
1 helpful vote 1 helpful vote
“A holy show”
1 of 5 stars Reviewed January 12, 2013

Booked in with my wife for one night.
Lucky we only live 45 min away as we had to turn round and go home.
The first room we were put in a leg was broke off the bed which gave it a big slope back to one side. The curtains were faded away and filthy.
Both floors were thick with paint fumes that would poison you.
The second room had stained carpet which looked like blood. A big extractor fan was roaring outside the window, which would have had to be open to let the fumes out.

Find somewhere else!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 16, 2013
Dear SEN77,

Thank you for your review. As discussed we are currently c undergoing a small amount of refurbishment on our bedrooms which includes painting and varnishing etc
Again I apogize for the issues you encountered during our stay.

We do hope to welcome you back to the Woodlands Hotel, Waterford in the future.

Kindest Regards,

Claire O'Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
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    33
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Polish first
  • Russian first
  • Any
English first
Waterford
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 5, 2013

Stayed here for a wedding last weekend had a great time staff are very friendly especially the girl that was on reception didn't catch her name had a family room booked which was clean & comfortable breakfast was good plenty of choice great place for a wedding .will def go back for the food and great service keep it up.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 16, 2013
Dear Munsterfanwaterford,

Thank you for your review and your kind comments. I will ensure to pass your comments onto the team who I am confident will find very motivation.

We hope to Welcome you back to the Woodlands Hotel, Waterford in the not so distant future.

Kindest Regards,

Claire O'Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 2, 2013

I had my wedding in the woodlands hotel in December 2012 and have nothing but praise for this hotel. From dealing with Claire we new we would be looked after! The staff on the day were just exceptiOnal and so professional. The food was amazing. Overall cannot say enough well done woodlands hotel and staff! The tall
Guy that was managing the staff was superb! Thanks for the best day of our lives :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 4, 2013
Dear Bridetobe97,

Thank you for your review. I am delighted to read that you read your comments about your Wedding Day here in the Woodlands Hotel. We understand that a Couples Wedding Day is one of the most important days of their lives and work hard to guarantee the highest standards for our wedding couples.

Again thank you for taking the time to write your review.

From all the team at the Woodlands Hotel we wish you all the best for the future.

Kindest Regards,

Claire O'Mahony
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Kilkenny, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 1, 2013

Stayed here for 1 night just before christmas, my boyfriend and i were full of christmas cheer and hoped to find the same at the hotel.. sadly it was not to be. we checked in late afternoon after a festive afternoon in the city, to a cold and unwelcoming receptionist. After a short wait as the receptionist dealt with a problem on her system she checked us in, we were handed our keys without any information on the hotel, breakfast times, leisure centre, dinner times not even an indication as to which direction we should go to find our room. The room it self was very clean and quite large however the chocolates and wine that we were to receive on arrival were not in the room, but were promptly delivered by a very friendly guy after a quick call to reception. Room was roasting during our stay and breakfast was cold and tasteless. As i work in hospitality myself perhaps my expections were high, good location and impressive apperance on arrival however it is not a hotel i would rush back to.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 4, 2013
Dear Tipp2013,

Thank you for your respond. Further to our conversation I am delighted that you would be happy to return to the Woodlands Hotel.

Again I cannot apologise enough for the treatment you received on arrival.

We look forward to welcoming you back in the near future.

Kindest Regards,
Claire O'Mahony
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Cork
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2012

Got a half-price deal on this hotel through Pigsback which gave us 1 night B+B with a box of chocolates and wine on arrival. Stayed on Saturday 22nd December 2012. Found the staff very friendly and helpful and nothing was too much trouble. Rated as 3 star, we found the room was above what we've come to expect from 3star, very clean and with all the facilities one would expect in 4star. We had an nice evening meal in the bar which was reasonably good value and served up quickly. The bar itself had a nice atmosphere and was decorated in an old world style. Waterford city centre was a 10minute taxi ride and cost €8. Breakfast was a good, filling, Irish breakfast comparable with anywhere we've stayed. Overall we would highly recommend this hotel to anyone planning a trip to the South Eastern capital.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 4, 2013
Dear MichaelC,

Thank you for your review. I am delighted that you found the staff very friendly and helpful.
It is great to read that you enjoyed the facilities here in the hotel and enjoyed your meal in the Brasscock Bar.

I will ensure to pass all of your comments to the team.

We look forward to welcoming you back to the Woodlands Hotel, Waterford in the near future.

Kindest Regards,

Claire O'Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donegal, Ireland
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 31, 2012

Stayed here as attending wedding in Waterford Castle.
Lovely hotel and great big spacious rooms, also leisure centre included in price.
We stayed on room only basis so didn't have food but barfood was available.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 4, 2013
Dear Noreen57,

Thank you for your review. I am delighted that you got to enjoy the leisure facilities here in the hotel which is included in the price of the room. I am happy to read that you found the rooms spacious and big.

We hope that you will make it back this direction and hope to welcome you back to the Woodlands Hotel, Waterford.

Kindest Regards,

Claire O'Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 30, 2012 via mobile

I will start by sayin the only one with any manner at this hotel was the receptionist with blonde hair.the room was ok but i only had a broken camp bed for my four year old.we booked in for our meal in the restaurant...we were a party of 2 families..bought by one for the other for a Christmas present.the restaurant was the worst part by fair for service and food...it was ridiculous.they were not busy but yet food was being sent out cold or wasn't bein sent out at all as myself and partner ended up waiting nearly ten min fir our veg to accompany our main!!!!!there was only 1 dessert on the menu and when i stated i didn't like it could i have something else the response was " oh well i may ask the chef i don't know if you can get something else"
The next day the service in the restaurant for breakfast was much better
.all very pleasant.
Swimming pool was ok.
We ended up going to treacys hotel on the quay in waterford the second night...now that's a fantastic hotel!
Overall it was a complete waste of money on behalf of the family that paid for it.

Very very disappointed

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireOMahony01, Sales & Marketing Manager at Woodlands Hotel, responded to this review, January 2, 2013
Dear TFJC1234,

Thank you for your review. Further to our conversation with Claire O'Mahony (Sales & Marketing Manager) we are delighted that you would be happy to return in the near future.

Once again we would like to apologize for the issues that arose during your stay and look forward to welcoming you back to the Woodlands Hotel, Waterford in the future.

Kindest Regards,

Claire O'Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Woodlands Hotel

Address: Dunmore Road, Waterford, Ireland
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Waterford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Woodlands Hotel 3*
Number of rooms: 47
Reservation Options:
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Also Known As:
Woodlands Hotel Waterford

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