My family and i stayed originally in June 10 for a week. The trip over in the ferry is lovely and the lodges do look impressive on the website. I did pop on here after we booked it to find couple negative reviews,but i thought nothing much of them at the time,they were mainly how the lodges interiors had gone downhill and were not kept to the once high standard. We arrived on the Saturday,beautiful day,looked around our lodge and it looked nice,very like what you see on the site. On closer inspection i found dirty walls,crumbs on sofas,dirty dusty floors,our 18month old was filthy!what looked like sauce dripped down some of the cupboards,1 saucepan!!Yes 1!To do a family for a week!But worst of all i found 1 of the cutlery drawers had filthy cutlery and i mean filthy!!Some had food still on!!Not acceptable and they say this is 5star acc?I rang up to complain using my mobile as theres no phones in lodges!!She was very nice and would send somebody down with replacments,between 1 thing and another we just didnt enjoy it as much as we would have liked,it put me off havin a dirty house,going on hols to go clean a house youre stayin in is to me unfair.. I did tell Louise and she apologised and offered us a goodwill gesture of a 2 night stay,we are just back from our 2nd stay which we made longer due to travel,and yes nice lodges and the complimentary bot of wine was a lovely touch but yet again,dirty floors,filthy bin in kitchen,hand marks on walls dirty sofa,lights that didnt work and had to wait 2days to get fixed!!!Some of the lights in the ceiling were held in with screws,light in kitchen was tryin to cover a hole in ceiling!!It may sound petty but if you are paying high prices for *5star* than you expect 5star!!Just not 5star finish!I took photos as people prob wouldnt believe me! As far as im concerned the lodges are 4star,its the island and the Castle that have the 5stars! Dissappointing 2nd visit but beautiful surroundings and might go back nxt year.Maybe if enough people bring it to Island managment they will pick up the standard again? Who knows?It would be a terrible waste if they are let go!Would recommend but would also warn!!
- Official Description (provided by the hotel):
- Situated on its own private Island on the River Suir, Waterford Castle Hotel & Golf Resort offers 4 Star Luxury Castle Accommodation nestled in the suburbs of Waterford City.Feel yourself travel through time as you make the magical journey by our complimentary Car Ferry to the 310 acre Island Resort.With an amazing history stretching back to the 6th century, wake up in Waterford Castle Hotel Ireland after a peaceful night’s sleep to the picturesque and enchanting scenes and sounds the island has to offer. Enjoy gourmet food served in our award winning Munster room restaurant and Fitzgerald Bar or simply relax by the large open fire in 16th Century surroundings.For family, group or self catering in Waterford our Island Garden Lodges are the perfect place to experience the South East.Island Activities include our 18 hole Championship Golf Course, our fantastic tennis courts, clay Pigeon Shooting or croquet on the Castle lawns.Waterford Castle also provides a stunning Irish castle wedding venue for an unforgettable Wedding Day. Imagine… A legendary Castle, on an Island Haven; exclusively yours. All in all Waterford Castle Hotel and golf resort provides a luxury destination to escape from life itself. ... more less
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- Also Known As:
- Waterford Castle