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“Customer service poor when trying to get a meal” 2 of 5 stars
Review of Granville Hotel

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Granville Hotel
4.0 of 5 Hotel   |   The Quay, Waterford, Ireland   |  
Hotel amenities
Ranked #1 of 13 hotels in Waterford
Dromore, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Customer service poor when trying to get a meal”
2 of 5 stars Reviewed November 26, 2012

I had read the reviews about how good the food was in this hotel, so when we were in Waterford last week, we thought we would try to get a meal, as the place only had about 20 people in the bar. But despite waiting for 20 minutes, while 3 bar staff walked past cleaning the floor and chatting we were not asked if we wanted a meal or a drink. So i went up to the bar, and asked if I could order a meal, and was told that someone would be down to our table shortly. But after waiting another 10 minutes, no-one appeared, so we left and found a small restaurant called the Pantry next door, which although hadn't the same style of seats as the Granville, it did provide excellant food. During our 30 minute wait 2 other couples that were sitting close to us, also got tired of waiting to have their order taken and left.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, General Manager at Granville Hotel, responded to this review, December 3, 2012
Many thanks for taking the time to write your review. As you will appreciate we are very concerned when we read such a review. It is clear that some where our procedure broke down and you where left waiting and for this I am truly sorry. By bringing this to our attention we can revisit our procedures and remind everyone what we need to do. The staff has read your review and are very disappointed that they left you waiting and damaged the reputation of the hotel. What would help us to ensure this does not happen again is if you could email the day and the time this happened to rhurley@granville-hotel.ie. Hopefully you will return to the Granville Hotel and see that this incident was a once off. Again my apologies and many thanks again for your review.
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496 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Cincinnati, Ohio U.S.A
Top Contributor
130 reviews 130 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 17, 2012

I'm on holiday with my Sister Roseann from American to celebrate her Birthday! We have ventured across all of Ireland and had the greatest of luck to find this wonderful Hotel and Restaurant!
I happened to see its lovely stain glass entrance as we drove down the main street! I had my sister walk in to inquire about room rates and if they had any rooms available? Roseann was meet by the Receptionist, miss Mary, who was as friendly as could be and explained the rates and their specials. What a kind thing to practice being kind and helpful! I stay in a lot of hotels through a lot of them have lost this Professional approach to management! We had a delicious Dinner( I had the seafood chowder soup! it was excellent! I watched a sweet lady pick up a penny as she walked thru the restaurant! I told her in jest that its was a lucky penny and she was going to have a wonderful night! she laughed and introduce me to the gentleman next to her and said her was blessed and lucky all ready, they were the Owners of this charming place. to see the pride and love that those two spoke of this hotel tells me that this why such attention to detail is so important! I write a lot about clean and affordable Hotels and this one is at the top! they have easy access for handicap or elderly persons wanting to stay!
Thank you again for the wonderful memories, Ann and Liam Cusack !

Room Tip: Our room had a bay view and in the morning it revealed a lovely town.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, Owner at Granville Hotel, responded to this review, December 3, 2012
We were delighted to have met you and that you enjoyed your visit to the Granville Hotel. We really appreciate your very kind comments and hope you both get the opportunity to visit us again sometime in the future.
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WI
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 13, 2012

Booked through laterooms.com, 89 euros for an executive twin room (one queen bed and one twin bed with view of water through a smaller type window) with cooked to order breakfast included in main dining room. Boutique type hotel with every room decorated differently. Staff very friendly. Excellent central location. Had excellent dinner in hotel restaurant in main dining room. Went for early bird special (5:45-7PM) with plenty of food. Free cookies at front desk. Free parking across from hotel only from 5PM-11AM. Had washclothes, magnifying mirror, complimentary tolietries, safe, desk, shower/tub/free wifi, a/c. Needed to pay for computer in lobby. Nice decor in pub also. Some street noise.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, General Manager at Granville Hotel, responded to this review, December 3, 2012
The time you took to write your review is very much appreciated. From your review you seem to have experienced most of what we try to achieve and excellence is our goal. Perhaps you will get the opportunity to return to the Granville Hotel one day. I am sure this review will direct customers to the Granville and we very much appreciate that.
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Waterford, Ireland
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed November 6, 2012

The Granville Hotel in Waterford city, in Ireland, has just been voted the best hotel in its class in Ireland. that is some award. this hotel has constantly been among the best for years. The standard of cleanliness, quality, personal service and welcomeness has to be experienced. Everything about this hotel is quality, and, apart from the excellent and personable staff, the hotel owner himself is a real 'hands-on' and welcoming person. Enjoyed an evening meal in their award-winning restaurant with friends and it was fabulous. the food was beautiful, cooked to perfection, hot, great variety and selection and served in cosy surroundings.
This is the place to stay if you come to Ireland and visit Waterford in the south-east

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, General Manager at Granville Hotel, responded to this review, December 3, 2012
Many thanks for the recommendation and I am sure your review will direct guest to the Granville Hotel. We very much appreciate that and the time you took to write your review. Looking forward to being of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 26, 2012

We stayed recently for 2 nights in a beautiful room over looking the river. The hotel has a wounderful old world charm about it, but tastefully modern. The restaurant has a great athmosphere and is very well appointed. We dined in house on both nights and enjoyed fabulous food and wine from an extensive list. There we were greeted warmly by the GM Richard and the next evening by the owner Liam. The staff throughout the hotel are extremly helpful and courteous. It is littel wounder the hotel recently won the award for best hotel. Well done Liam & Richard. We will be back.

Room Tip: Choose a suite overlooking the river. Well worth the little extra!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, General Manager at Granville Hotel, responded to this review, December 3, 2012
Very much appreciate your kind comments. Without helpful and courteous staff the Granville would not flourish and I am sure they too will appreciate your comments when they read your review. Many thanks for taking the time and look forward to being of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 22, 2012

attended a wedding reception in this hotel,stayed overnight.found staff very polite and helpful.dinner served at wedding reception was very good considering 200 people sitting.breakfast was typical full irish which was very good.hotel location was ideal for anyone wishing to do some shopping,all in all,a very enjoyable overnight stay

Room Tip: rooms to the front,has a nice view of the river and quays
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, General Manager at Granville Hotel, responded to this review, December 3, 2012
Delighted that you had an enjoyable stay at The Granville and very much appreciate the time you took to write your review. Your positive comments about the wedding meal, breakfast, staff, and location will all help other people to choose the Granville Hotel. We are grateful to you for the recommendation. Many thanks.
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Boston, Ma
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 20, 2012

We were just one of three tour groups staying here. The manager came onboard the bus to greet us upon arrival and then to wish us a good journey as we left. The rooms were spacious, location was terrific and the food service was top notch. It was indeed a Grand hotel and the best one during our two week tour of Ireland.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterfordhotel, General Manager at Granville Hotel, responded to this review, December 3, 2012
We appreciate your comments and are delighted that you enjoyed your stay at the Granville Hotel. We feel it’s important to try to always welcome our guests and also to say good bye and thank them for there custom. Thank you for taking the time to write your review and perhaps one day you will visit the Granville again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Granville Hotel

Address: The Quay, Waterford, Ireland
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Waterford
#1 Business Hotel in Waterford
#1 Luxury Hotel in Waterford
#1 Family Hotel in Waterford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Granville Hotel 4*
Reservation Options:
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Also Known As:
Granville Hotel Waterford

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