Myself and my husband spent 3 nights mid-week in this hotel. After booking a standard room I decided to upgrade to a suite as this was our first trip away since honeymoon 2 yrs ago. On arrival we were very pleased with the hotel appearance as we had sourced this hotel upon looking for a wedding venue but it was just too far for us to travel so we were excited to have booked for a romantic trip away. Our room was spacious and beautifully decorated, however not the suite as detailed on the hotel website - the suite is detailed as (quoted from website) "In a room with a view accompanied by a thoughtful and calm style with queen size beds, private balcony, lounge furniture, plasma screen TV’s, jacuzzi baths, walk in wardrobes allows you to indulge yourself in the lap of luxury. This is truly a treat that will not be easily matched in the midlands look no further for Birr Hotels. Room Features:
* Panoramic Views over Tullamore
* Private Balcony
* Queen Sized Bed
* Complimentary Mineral Water
* Jacuzzi Bath
* Tea/Coffee Making Facilities
* Cable TV
* Built in Digital Safe
* Complimentary Broadband Plug & Play
* Built in Trouser Press, Iron/Ironing Board
* Wake-Up Calls
* Touring Advice
* Activity Arrangements, including Golf Tee-Times
* Laundry Service
* Room Service
We did not have a balcony, jacuzzi bath or cable TV. Also there was no ventilation fan in the bathroom at all, which was much to my dismay. I was a little disappointed at the room as different standards of suites was not detailed on the hotel website only "Family Suite, Executive Suite & Presidential Suite." The matress was dreadfully soft almost to the point of being uncomfortabIe. There was no dressing table or luggage rack in the room. I did request our room be vaccumed the evening we arrived as there was alot of hair on the carpet but the vaccum did not seem to lift this. I did make reception aware that the room was not as I had expected, even though it was a beautiful room; however there was nothing could be done as all other suites were booked out. Not to let this mar our time away we thoroughly enjoyed our trip, took in the local sights and spent tim ein the leisure facilities and spa - which were amazing! I would most definately recommend this hotel for families and couples. The staff were very pleasant and helpful and the food exquisite. The bar is very pleasing to sit and relax, the foyer is most wonderfully presented however slighly cold. It would have been nice to have the fire light during the cold evenings in the reception area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to write your review following your stay with us recently.
I am disappointed that you were un-happy with your Suite,
I am sorry that the Executive Suite that was allocated to you did not have a Jacuzzi Bath or a Balcony. Most of our Executive Suites have both.
Hopefully, we will have the pleasure in welcoming you both back to The Bridge House Hotel in the near future. Please contact me directly on making your reservation.
Rooms Division Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.