i have just eturned from a weekend at the Four Seasons in Monaghan. It was to be an annual break away for me and my friends so we can chill and enjoy the facilites and do bit of Christmas shopping. We had purchased the break as a Groupon deal. On arrival we found the staff helpful and courteous. The food in the bar was of a good quality and reasonably priced. We were informed that our breakfast was not included which was a pity as I had noticed on their website that they had a deal that was better than what we had bought but carried on and paid the extra 10 Euro per head, the Avenue Resturant also had good food at a competitive price for the quality we received. Our biggest issue however was the noise in the Hotel- our ground floor room faced a function room across a courtyard. The function blasted music until after 1 am then when it finished there were drunks running up and down the hall kicking metal ashtrays, banging the doors and urinating outside our window. This went on all night! On checkout I paid my bill and then was asked if everything was ok-when i said no the pleaseant receptionist told me that it was a pity that I was returning home exhausted but I should have rang reception to complain.Generally I dont complain functionsare a hotels bread and butter and I dont want the hotel to think that I was complaining so I could receive a reduction but in all honestly empathy is not going to bring the customers back: I also left a detailed feedback sheet detailing the problems and have still not heard anything back. I am really disappointed by the hotels lack of customner care so I wont be returning or recommending this hotel to others!
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- Also Known As:
- 4 Seasons Hotel And Leisure Club
- Four Seasons Monaghan
- Monaghan Four Seasons