Really enjoyed our stay here in September 2012. We picked the hotel on reviews alone and it lived up to it's reputation. Staff are very friendly and helpful and the food is outstanding. We booked our stay directly via the hotel website and availed of a 3 night midweek B&B with two dinners package.
Firstly, the room. We stayed in 405 which seems to be a newer wing of the hotel. These ensuite rooms are very spacious with equally spacious bathroom (apparently we were upgraded). Room featured a kingsize bed, seating and a nice Bose sound system (you can pipe the audio into the bathroom too!). Bathroom has a shower area, lighting control and jacuzzi style bath. The room is located at the end of a corridor so it was very quiet and certainly here any passing noise or from neighbouring rooms. So a peaceful sleep! No views from the room but there are some fine views of Croagh Patrick from the dining and bar areas.
The dining. It's excellent. They have won various award for their restaurant and I can see why. Food was delicious, well presented and the staff super friendly and attentive. Menu varied nightly and the staff had a nice habit of dropping little tasters and surprises between courses. The bar food menu is equally good. One word of warning - they have a notice warning about the busy breakfast time of 9.15-10.00am. Worth heeding as you are likely to have to wait on a table - though they do manage the queue well. You should also advance book evening reservations.
The hotel has a spa and use is complimentary for hotel guests. Nice facilities - vitality pool, steam rooms, sauna and a range of massages and other treatments (not complimentary). It's worth noting that the spa area is over 18's only so the vitality pool is off limits to kids.
Location wise, the hotel is a little out of town so not ideally located if you want to be in the centre of things - it's a 5 min drive.
On the downside - I was a little surprised that there is no wheelchair access through the front door into reception. There is full access immediately to the right of the entrance through a drawing room but the doorway is a bit awkward. I was a little surprised at this. There is no issue with access once inside the hotel (none of our party are wheelchair users but we did have a pram and used the wheelchair access).
We were travelling with a 3month old and while there are family rooms available, there doesn't seem to much for older children to do (the vitality pool is off limits). In fact, I didn't see any other children in the hotel during our stay.
The hotel is a bit of a labyrinth inside which can be a bit confusing. There is no shortage of wayfinding signage so you won't get lost but do expect some odd routes when going from, say, the rooms to spa.
Overall, we really enjoyed staying at this hotel and would highly recommend it.
The 400 series rooms are very spacious.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.