Group of 8 girls stayed in this hotel Saturday night. Dived amongst 3 rooms ( 2 rooms of 3, 1 room of 2) check in was fine, 2 gents at reception were lovely and checked us in without a problem. 2 of the 3 rooms were prepaid through an agent booking and we paid 109e cash for the last (booked at 79e room only through email and added breakfast by phone a few days prior for an extra 30e) Rooms were fine but the rooms decor didn't match the rest of the hotels modern look. Showers were very difficult to turn on and off and the toilet when flushed made a really loud noise. An issue to highlight, One of the girls nearly broke a toe as there is a metal hook sticking up out of the carpet by the window, not sure what its purpose is but its extremely dangerous.
Some of the group went to eat at the restaurant and all were left starving and embarrassed when they had to hand the food back as it was horrendous, and very pricey too. However luckily for the rest of us we hadnt wasted our money, there is a dominos pizza just around the corner and we rang the front desk to ask for permission before we had it delivered. Which was nice of them to allow as some hotels can be stupidly strict. After our night out, we returned to the hotel and was greeted by the nicest secutity man, our keys didnt work but after a trip back down to the friendly gent he sorted it.
It was the next day that really irritated me, after paying an extra 30e for breakfast, my friend who went to breakfast before me was told she didn't have breakfast included. she was left standing there arguing with the breakfast host like a fool. Eventually she left her in. Later when I came down and gave the same room number she stared back at me and said 'ya go on' as if I was trying to chance my arm. Only made sense when I spoke to my friend and she explained what had happened and the confusion. Check out they tried to charge for an extra persons breakfast saying we had added more people to the room? It all came crashing down when on the bus back to cork my mobile rang, ' hi this is the limerick city hotel, you never checked out of your room this morning would you like to pay the 109e by the card you gave' i thought I was goung to lose the plot, explained I had paid on arrival and yes we did check out ask the lady who tried to charge us for our imaginary friends breakfast! why is there so much confussion at this hotel??? Its the lack of communication amongst staff really letting ye down.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.