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“good location” 3 of 5 stars
Review of The Pier Hotel, Limerick

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The Pier Hotel, Limerick
3.0 of 5 Hotel   |   Sarsfield Bridge, Limerick, Ireland   |  
Hotel amenities
Ranked #12 of 24 hotels in Limerick
dublin
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“good location”
3 of 5 stars Reviewed November 14, 2011

this hotel is very basic,, but not very exciting but if it is location your looking for this is the one, the staff were helpfull as there was some problems on a very busy weekend, phone was out of order so we had to book by email, when we arrived our room card did not work,and they would not take a credit card only cash even though they did take our credit card number in case we did a runer?? when they are sorted out it could be a great central hotel very cheap and good for people on a budget

Room Tip: ask for a view of the river
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThelmaThePier, Manager at The Pier Hotel, Limerick, responded to this review, November 16, 2011
Dear DublinNina,
Thank you for your review.
We are sorry that you experienced some issues during your stay, but please allow me to explain that the Hotel has recently changed ownership - this resulted in our credit card machines being out of order while waiting for new ones and also there was a changeover in the telephone account etc. which meant that for a short period, we were without a phone line.
The telephone matter was resolved within a few hours and our credit card machines will be up a running in a few weeks time.
Our staff are still the same, reliable and friendly staff - many of whom have been with us since we opened in October 2010. We believe we are now sorted out and hope that you will visit us again in the future. Please feel free to contact me directly should you wish to make a booking at thelma@thepierhotellimerick.com. Thank you again for your comments. Thelma
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189 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
northampton
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 14, 2011

Hotel was clean and tidy very modern downstairs, bedrooms were clean but tired looking.Reception and bar staff were nice and helpful..Bedroom was noisey I think due to thin walls,comfy beds.If your having breakfast good luck..staff didn't seem to know what they were doing left you wait ages before even coming to your table to take your order..chaos really..On the sunday they ran out of bread.!!!
Hotel is very central and for a two night stay was okay..

Room Tip: Rooms on the front had a view of the river.
See more room tips
  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThelmaThePier, Manager at The Pier Hotel, Limerick, responded to this review, November 16, 2011
Dear 7madhouse - thank you for your review.
I would like to explain that our hotel recently changed ownership (during the Oct Bank Hol weekend) and we apologise for the chaos you experienced during breakfast on the Sunday morning. Please be assured that this is not our normal standard of service and I can only say that this really was a once-off situation. We hope that this will not deter you from returning to us for a future stay and please feel free to contact me directly at thelma@thepierhotellimerick.com should you wish to make a booking. Thank you. Thelma
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Maidstone, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2011

Good hotel,but has a few problems.The lift didnt work so had to lift 2 bags up some dodgy stairs.Also the bar wasnt open as it was shut from Monday to Thursday

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThelmaThePier, Manager at The Pier Hotel, Limerick, responded to this review, November 16, 2011
Dear Mark,
Thank you for your review. I am sorry that our lift was broken during your stay.
This problem has been resolved and a new part has been fitted.
Our Bar was closed from Sunday night to Wednesday night in the past but we have now
changed ownership and our Bar will shortly be open every night.
I hope that you will return to stay with us on your next visit to Limerick - in this respect, please feel free to email me directly at thelma@thepierhotellimerick.com.
Thanks again. Thelma
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Ennis, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2011

Stayed here recently and I will be back for sure. Perfect location, shops restaurants etc are literally a stones throw away. Room was perfectly clean and the bed was so comfortable. The staff are very friendly I was greeted with a "good morning" and "how are you" from each member that I met but Janet who was serving breakfast and Michael on reception deserve a special mention as they are two of the nicest and helpful staff that I have ever encountered while staying in an Irish hotel.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThelmaThePier, Manager at The Pier Hotel, Limerick, responded to this review, November 16, 2011
Dear Linda,
Thank you for your lovely review.
I am very happy that you enjoyed your stay and I have passed
on your kind comments to Janet and Mikey.
We look forward to your next visit!
Thanks again. Thelma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed November 1, 2011 via mobile

i've stayed in this hotel many times and have always enjoyed my stay. however on this occasion it was not great. I was informed by another guest that the management had changed and it was very obvious. whilst the staff that were there were very friendly and the rooms were clean, they were spread very thinly through no fault of their own, between no hair dryers in the room, phones not being answered and half empty shampoo bottles, lift broken and car park door being jammed resulting in myself being locked in for a small time.Again i do not blame the staff their i blame the new management its obvious they have let standards drop.
I would recommend this hotel on the hope that standards would resume to the level it was before.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Pier Hotel, Limerick

Address: Sarsfield Bridge, Limerick, Ireland
Location: Ireland > Province of Munster > County Limerick > Limerick
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Limerick
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Pier Hotel, Limerick 3*
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Also Known As:
The Pier Hotel, Limerick Hotel Limerick

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