Atmosphere: Cold and unwelcoming. More like a Public Bar than Hotel Bar.
Staff: Inattentive, uncaring and indifferent.
Service: Very poor despite being well staffed and few customers. However staff and Manager/Owner did pay special attention to known customers. We had to ask our waiter to stay with us as we choose our sweet as it had already taken over an hour to have 2 courses. We were not offered coffee or even once approached to see if everything was to our satisfaction.
Menu: Limited. Starter: Carrot Soup served with 2 slices of brown bread and butter or nothing. Main: Roast Pork which was “Dish of the Day” was lukewarm, unimaginative and poorly presented. My friends Fried Fish was broken in half. Dessert: Miniature Trifle with fresh cream, my friend Meringue with fresh cream. Both dishes were stored on the bar counter, uncovered and at room temperature.
Overall: A poor introduction with Promotional Vouchers to Lunch or evening Meal at this 4 Star Hotel. I would not promote this hotel to my relatives or friends or visit again
- Also Known As:
- Pembroke Hotel Kilkenny
- Official Description (provided by the hotel):
- You have discovered the Pembroke Hotel, Kilkenny’s favourite boutique hotel, a relaxed oasis in the heart of the old city quarter. The 4 Star Pembroke Hotel is situated on Patrick Street, Kilkenny’s most exclusive street right in the centre of a city that is rich with medieval heritage and alive with a vibrant arts culture. With 74 comfortable, spacious, airy bedrooms, its Stathams Bar and Stathams Restaurant and a dedicated business centre, the Pembroke Hotel offers a peaceful welcoming charm with quiet luxury and comfort at its core. You will feel truly comfortable in this warm and friendly hotel where you are assured of a restful sleep in the heart of the city. Surrounded by Kilkenny’s most famous landmarks including Kilkenny Castle, Butler House and Gardens and the National Craft Gallery it is fitting that we take our name from the Earl of Pembroke for whom Kilkenny castle was built. Creativity flows through everything we do at the Pembroke Hotel, from our modern interior to our fresh imaginative food, so it is natural for us as a patron of the Butler Gallery to showcase a selection from their permanent collection. Whether your visit is for business, pleasure or celebration, we look forward to warmly welcoming you and to providing you with our thoughtful, naturally attentive and caring service in a relaxed atmosphere where you will feel safe and cared for. Quite simply – we are committed to looking after our guests. ... more less
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