I am beyond disappointed as I write this review we went to stay here for the Easter Weekend over other hotels as they had loads planned for the kids which was great 'In Theory'. It was a shambles and I can't believe I wasted so much money going. Firstly there were way to many families with kids and the staff couldn't control or organise any of the events without it turning into a mess. Huge Q's for Breakfast, staff ran off there feet & the reception staff were so rude. Our Room was not ready till 4pm and were told by receptionist that there hands were tied cause it was so busy and maybe come at a less busy time and this was without us even commenting on the time? They were peed off with the amount of people checking In! Our room didn't get cleaned cause the staff were so busy as told to us by the staff themselves. The kids club was so full that parents ended up having to stay cause not enough staff to mind them. While we were there one child was screaming and staff could not find his name on the huge list they had 4 x A4 Pages?????? The High Tea was 6-7pm we arrived at 6.15 and no tables or food left. We had to wait for food and a table (Sitting on Floor all this time)
The Programme they had the best things were early Saturday morning we checked in that afternoon very little on the Sunday except Easter Egg Hunt (were some kids were going around with bags of eggs and other kids none -No organisation) We paid extra for bigger room do not bother.
If you go need to go , do not go during school holidays/Summer Holidays. Not Worth it!
We wanted to leave the next day but would have had to pay full amount. Also 2 families we met felt the same.
- Also Known As:
- Newpark Hotel Kilkenny
- Official Description (provided by the hotel):
- Set amind 20 acres of parkland yet only a short stroll from the the historic city with its rambling streets and beautiful castle. State of the art conference and event facilities with wonderful gardens and natural day light. Scrumptious dining in Gullivers restaurant and delicious bar food in the popular Scotts Bar. Step inside our Escape Health club and spa which is sanctuary of pure indulgence, where time is left at the door of the Aveda health club and spa. ... more less
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