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Hotel Kilkenny: Traveler Reviews

4.0 of 5
College Road, Kilkenny, Ireland
Hotel amenities
Hotel Kilkenny
Ranked #9 of 21 hotels in Kilkenny
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560 reviews from our community

Traveler rating
    222
    159
    101
    52
    26
See reviews for
Families
120
 
Couples
239
 
Solo
19
 
Business
37
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
ireland
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Food stay away”
1 of 5 stars Reviewed February 12, 2013 via mobile

Dreadfull food, lounge is modern , but housekeeping must me midgets, cobwebs everywhere , don't look up....ordered bar food, cold, tasteless, boring never again tried it a few times in the last 12 months no improvement .......1* food

Stayed February 2013, traveled with family
Was this review helpful? Yes 2
See 9 more reviews by Holiday28 for Kilkenny
Ask Holiday28 about Hotel Kilkenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review
February 13, 2013
Dear Guest,
I am very disappointed to read your review as you can imagine. I will ensure that the areas and items mentioned in your review are check and corrected straight away.
Thank you for your comments
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A Good Budget Hotel with great deals”
4 of 5 stars Reviewed February 9, 2013 via mobile

Stayed here for two nights with Pigs back.com great value for €150 and breakfast. The gym and leisure centre are top class. They also have a nice bar and the Heineken was massive. Food at lunch only ok. We would stay here again. Kilkenny is a lovely place

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Dodski79 about Hotel Kilkenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review
February 13, 2013
Dear Guest,
Delighted to hear you had an enjoyable stay with us, the location of the Hotel is perfect while a little walk into the city we are perfectly located to ensure we don't have the city noise levels !
Thank you for taking the time to post your review and we look forward to welcoming you back to us again in the near future.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Hotel and Great Value”
4 of 5 stars Reviewed February 8, 2013

For the price we paid for the hotel We weren't expecting much but from the moment you walk into the reception the hotel is fab. We ate in the bar and the food was really nice, we also had breakfast the next day which was delicious, the room itself is really spacious and the beds very comfortable. It is about a 15 min walk to the town from the hotel, we got a taxi in and out as we were wearing heels and it was only between 6/8 euros depending on where we got out. Overall we were delighted with the hotel and we would definitely stay there again

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BUSHMCLOVIN about Hotel Kilkenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review
February 13, 2013
Dear Guest,
Thank you for your great comments, I am delighted you had an enjoyable stay with us. Hopefully we shall have the pleasure of welcoming you back to us again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed February 6, 2013

A group of us (9 in total) went to Hotel Kilkenny for three nights to celebrate my sisters 60th birthday (Friday to Monday)...
My experience started before we put a foot into the hotel with the wonderfully helpful Michelle on reservations - she was great. We arrived at the Hotel during a downpour to see friendly and helpful staff who took our dripping umbrellas from us and directed us to the bar while our luggage was taken to our rooms. Everyone very happy with their rooms. Bar food was excellent and presented beautifully. Some of us took to the city that evening - had a great time -the group that stayed at the hotel had a great time also as there was live entertainment. Saturday evenings meal in the restaurant was wonderful, with friendly staff serving and the restaurant manager popping in to say hi (nice touch). Food wonderful and presentation of food excellent. Desert made special for 'the birthday girl' as the staff put a HAPPY BIRTHDAY in icing on her plate. We followed with a surprise birthday cake in the bar (again with live entertainment). The restaurant manager reserved seats for us in the bar and had the group play happy birthday as the cake was brought out.
All in all our experience was great! Hotel managed very well with friendly, professional staff. Lovely place to stay.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask bridget h about Hotel Kilkenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review
February 13, 2013
Dear Guest,
Thank you for taking the time to post your review, we all remember your group very well and you were a pleasure to deal with also !
I will make sure to pass your great comments onto everyone here and hopefully we shall see you all again next year !!!
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilkley, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Great service and value!”
4 of 5 stars Reviewed February 5, 2013

I think there is something in the water in the city of Kilkenny. Every hotel, restaurant and bar that i have visited I am knocked over with the quality and friendliness of the service. The Hotel Kilkenny epitomises this standard, everything is just right. In the hospitality industry its all about people and this hotel has some of the best. My only gripe and its a minor one is that once a hot breakfast has been ordered it appears very quickly! This suggests its not as fresh as it should be, but in the greater scheme of things its minor when compared to everything else. Top class place, managed very well, and is a delight to stop there.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Robertxrzh for Kilkenny
Ask Robertxrzh about Hotel Kilkenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review
February 13, 2013
Dear Guest,
Thank you so much for your great comments, customer service and satisfaction is something that we strive to achieve daily and to hear your great comments makes all our hard work worthwhile. I will ensure the entire Team get to see your great review.
Thanks again and hopefully we shall see you again soon !
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Kilkenny

Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn
Address: College Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Kilkenny
#6 Luxury Hotels in Kilkenny
#8 Family Hotels in Kilkenny
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Four Star Hotel Kilkenny is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimmingpool, superb gym, beauty lodge, onsite hair salon, in door golf swin analysis room and superb kids club. Live music five nights a week in Pure bar. State of the art conference and wedding facilities. Free carparking. ... more   less 
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Hotel Kilkenny
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