Arrived at 1600, no rooms ready so had to wait for over half an hour for a room. When we were eventually given a room it had another person's belongings in it, when I brought this to the receptionist's attention she simply asked if the room was clean!!
We were then allocated a room and had the worst sleep ever because of the drunks in Kilkenny fighting outside our window at 4am. We were on the second floor but the sound proofing is non-existent due to the catches on the windows all being damaged.
We slept so badly that we decided to order breakfast to the room the following morning. The wrong breakfast arrived with a very hassled porter who then gruffly ordered me to hold the door open for him whilst he tried to locate our breakfast! He arrived about 5 minutes later with our breakfast, minus the cereal that we ordered!
We then went for dinner that night in the hotel and my wife actually found a long piece of metal in her dessert, we complained and the waiter only offered us a free drink, that was it.
We then proceeded to have another sleepless night whilst the drunks outside the window actually howled all night.
When you arrive for breakfast in the morning your told to wait out in the lobby until a place is ready, there's signs up saying you may have a 40min wait.
This hotel is meant to be a 4 star hotel but it's more reminiscent of Fawlty Towers.
We later found a complimentary bottle of wine in our room with a note saying 'Please EXCEPT this bottle of wine.....'...spelling obviously also not a strong point.
To top things off tourists during the day have to step over the traces of vomit on the street in Kilkenny from the night before.
The hotel also boasts WIFI but in reality the signal in the rooms is so weak that you have to use it in the lobby.
AVOID THIS HOTEL!!!
- Official Description (provided by the hotel):
- In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more less
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