On arrival to the hostel we were greeted by a guy who runs the hostel and he must have been hungover cause he couldn't handle a group of 9 people showing up at once, we have booked in 2 separate groups 4 in one room and 5 in another, he was annoyed that the 2 rooms were paying separate and he had not one bit of change for any of us. Only we took order and controlled the situation we would have been there all day. We also gladly paid the 100 euros "noise" deposit but looking back we should have known we wouldn't be getting it back.
The rooms are a nice size with en suites on the ones we stayed in, all very clean but no hot water, he only heats the water after 6pm which was a pain as we all wanted to shower.
We came back that night in separate groups, without warning at 4am we got told that enough was enough (no prior warnings to this) and he called the guards for "noise pollution", when we approached the owner to ask what we did wrong and apologise we were greeted with curses and abuse, he genuinely was so out of line and he is lucky we are a nice group and the guys held their anger back because no man should speak to a woman the way he did! when the guards came we were in bed asleep and they woke us and turned the lights on and warned us but it was obvious they were shocked and wondered why they had been called for such a quite bunch.
Needless to say we didnt get our noise deposit back but I think this is a money making scheme and we were never getting it back.
This hostel might be okay for a couple or a small group but if you are a large group do not stay here, they do not have the know how or experience to deal with people! I am still in shock with my experience of this guy, it was just awful!
- Official Description (provided by the hotel):
- Property Information:Proudly voted best hostel in Kilkenny in 2011 Macgabhainns Backpackers Hostel is a small hostel located in the heart of the city centre, just ten minutes' walk from Kilkenny Castle, close to the railway and bus station.We offer a comfortable and friendly atmosphere for weary travellers.We have lots of free facilities, such as free breakfast, parking, security lockers, internet access, Wi-Fi and even a free map of the city! Breakfast includes porridge, corn flakes, toast and tea or coffee; you can also have as much free tea and coffee as you want, all day long. We even wash your dishes for you!There's a cool barbecue area in our garden. We're also located near pubs with traditional Irish music and some fine restaurants that are quite inexpensive.We were voted the best hostel in Kilkenny in 2011, and one of the top hostels in Ireland. We were approved by the Irish Tourism Board in 2012 and are recommended by Lonely Planet, Routards and Let's Go.We look forward to seeing you soon! ... more less
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