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“Bad Smell” 4 of 5 stars
Review of Ballyroe Heights Hotel

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Ballyroe Heights Hotel
3.0 of 5 Hotel   |   Ballyroe, Tralee, Ireland   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #2 of 15 Hotels in Tralee
1 review
2 helpful votes 2 helpful votes
“Bad Smell”
4 of 5 stars Reviewed April 2, 2014 via mobile

Didn't have a bad stay. Only issue I had was with the hallway on the first floor. There was the most awful smell of sewage. I would have complained but the room itself did not smell. The room was clean and the breakfast was great.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallyroeHeightsHotel, General Manager at Ballyroe Heights Hotel, responded to this review, May 9, 2014
Dear Gary M,

Many thanks for your feedback and because of your feedback maintenance were able to deal with this external issue. I am glad you found all other aspects of your stay great and look forward to welcoming you back in the future.

Best Regards,
Mark Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
    236
    86
    21
    4
    2
See reviews for
88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Killarney, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 2, 2014

great place for a wedding food a service was spot on.Management seemed to be in control and were present all the time and had a nice welcome for you.I woulod go here again.it is a bit outside of town but a short 10euro taxi ride should do it

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallyroeHeightsHotel, General Manager at Ballyroe Heights Hotel, responded to this review, May 9, 2014
Dear Kevingeorge o,

Thank you for your recent review and for posting your very kind comments. I will pass all your comments on to our team.

Looking forward to welcoming you back to Ballyroe Heights Hotel.

Best Regards,
Mark Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killarney, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 25, 2014

Went to a wedding reception here and stayed for one night .the ROOM was very spacious very clean and the beds very comfortable
The ROOM for the reception was spectacular well set out and plenty of elbow ROOM on the tables considering it was set for 250guests for the three course meal .the staff were very pleasant and served everyone very fast the food was excellent and everybody said how hot it was all in all the best reception I've been to for service and friendliness and goog food

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallyroeHeightsHotel, General Manager at Ballyroe Heights Hotel, responded to this review, May 9, 2014
Dear Phil E,

Thank you for your great review. I am thrilled to hear that you thoroughly enjoyed your stay with us and found our staff and service to be excellent. We ave a great team of staff throughout the hotel and it is always a pleasure to ensure that everybody enjoys all aspects of Ballyroe Heights Hotel.

Looking forward to welcoming you back to Ballyroe Heights Hotel in the future.

Best Regards,
Mark Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 17, 2014

Fabulous setting for a wedding,,friendly and efficent staff which added to our experience there..would without a doubt stay there again overnight in their luxurious standard rooms,,thanks for a great and memorable time.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallyroeHeightsHotel, General Manager at Ballyroe Heights Hotel, responded to this review, May 9, 2014
Dear JohnO,

Many thanks for your recent review. I am delighted to hear you enjoyed your stay with us. Thank you for your kind comments about our staff, I will pass on your lovely words to all of them.

Looking forward to welcoming you back to Ballyroe Heights Hotel in the future.

Best Regards,
Mark Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
5 of 5 stars Reviewed March 17, 2014

Had a very pleasant three night stay for a wedding recently.
Cannot find fault with any of my stay. Staff very courteous and attentive....food excellent.....rooms lovely clean and warm with a beautiful view over the mountains (weather permitting ).
As for the wedding reception....FANTASTIC :)
Would certainly recommend this hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallyroeHeightsHotel, General Manager at Ballyroe Heights Hotel, responded to this review, May 9, 2014
Dear Cait1961,

Thank you so much for your recent review. My staff and I are delighted that you enjoyed your stay here with us. We always strive to provide a great experience for all our guests.

We look forward to welcoming you back to Ballyroe Heights Hotel again in the future.

Best Regards,
Mark Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Listowel, Ireland
1 review
5 of 5 stars Reviewed March 9, 2014 via mobile

Today marked our first year wedding anniversary and we had to return to Ballyroe to celebrate the day that the management of Ballyroe had made so special for us. One year on, the service was just as friendly, hospitable,attentive and efficient. Like the wedding menu last year, the menu today was varied and mouth watering. It's atmosphere was energetic, homely and welcoming. PJ and myself Triona would like to thank all the management and staff for making our wedding day last March so special and for the great service and friendly welcome that we still receive in this hotel today.

  • Stayed March 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallyroeHeightsHotel, General Manager at Ballyroe Heights Hotel, responded to this review, May 9, 2014
Dear Triona and PJ,

Thank you so much for taking the time to post such a fantastic review. I will most definitely pass on your kind words to all our team. It is comments such as yours that motivates and encourages team performance and enthusiasm. I hope you had a very happy wedding anniversary and wish you both all the best in the future and look forward to welcoming you back in the future.

Best Regards,
Mark Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

Great place to stay. Great value for money,food was nice and the views from hotel were lovely. Only complaint is the blankets on the beds in the room were very scratchy and uncomfortable.i couldnt sleep a wink because of them.room was quite cold too.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSullivan, General Manager at Ballyroe Heights Hotel, responded to this review, March 6, 2014
Dear sylviaweadick,

Many thanks for taking the time to write your review. I appreciate your very kind comments regarding our food and delighted you took the time out to appreciate the views of the Sliabh Mish Mountains and Tralee Bay.

It was unfortunate that I did not get the opportunity to speak with you prior to your departure as perhaps i could have offered you a move to a more suitable room. I can assure you that customer care and satisfaction is of the utmost importance to us here at Ballyroe Heights Hotel.

I look forward to welcoming you back again in the future.

Best Regards,
Mark Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ballyroe Heights Hotel

Address: Ballyroe, Tralee, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Tralee
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Tralee
#2 Family Hotel in Tralee
#5 Business Hotel in Tralee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ballyroe Heights Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
The Award Winning Ballyroe Heights Hotel, Tralee offers its guests the very best in service, value, top class facilities and all the comfort and relaxation of a quality three star hotel.Located in the heart of Kerry and only 4km from Tralee town centre on the R551. The hotel has free on-site parking.A warm welcome awaits you on arrival in a bright and stylish lobby featuring magnificent local paintings, Italian leather furniture, baby grand piano and panoramic views of the Bay and Mountains.All bedrooms are finished to an impeccable standard with features including: Tea and coffee making facilities, complimentary wireless broadband, flat screen LCD television, ensuite shower and bath, steam free mirrors, complimentary toiletries, high performance hair dryer, remote control lighting and direct dial telephone.Diners are offered the finest food in unique and stunning surroundings in the Palace Bar & Bistro or Summit Restaurant.Ballyroe Heights Hotel's ideal central location in Kerry is perfect for touring the Ring of Kerry or Dingle Peninsula. Tralee has a wide range of tourist attractions, great shops and lively nightlife.Hotel services include weddings receptions, functions, conferences, meetings.Awards from WeddingDates ~Best Wedding Venue in Ireland Best Country House Venue in IrelandBest 3 star Venue in IrelandBest Munster Venue Best Kerry Venue 2012 and 2013 Tripadvisor Certificate of Excellence 2012,2013 and 2014.Radio Kerry ~ Excellence in Business Award 2013 ... more   less 
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Also Known As:
Ballyroe Heights Tralee

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