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“80th Birthday Celebration” 5 of 5 stars
Review of Ballyroe Heights Hotel

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Ballyroe Heights Hotel
3.0 of 5 Hotel   |   Ballyroe, Tralee, Ireland   |  
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10% off room rate
Ranked #2 of 15 Hotels in Tralee
Dublin, Ireland
1 review
“80th Birthday Celebration”
5 of 5 stars Reviewed March 10, 2013

We recently held a family get together for my father's 80th birthday. We travelled from Dublin. We considered several venues last September but the initial contact with the manager together with the beautiful view from the Summit Restaurant won us over to Ballyroe. From the outset the hotel staff gave us great confidence that everything would go smoothly on the day and were very flexible to our needs.

The day turned out excellently. The food, service and staff were great and it made for a very memorable day. The weather obliged too which only made the view even more spectacular.

Accommodation was comfortable and surpassed what we were expecting from a hotel with a three star rating. We had booked in for three nights but we extended our stay due to the hospitality in the hotel and the weather - a winning combination.

A special thank you to Mike for being so professional and going the extra mile.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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349 reviews from our community

Traveler rating
    236
    86
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cork, Ireland
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 17, 2013

Stayed here for a wedding with my husband. Had heard very nice coments about this hotel beforehand and it definitely lived up to the standards I expected. For a 3 stat hotel it is just lovely, in an elevated position with great views from the breakfast room. The breakfast was very nice and you had plenty of food. Our bedroom was on the 4th floor a great big twin room with a decent size bathroom, comfortable bed, 24" mounted tv, desk, 2 chairs and side table with a view of green fields. Temperature was perfect but people did complain on level 2 that rooms were cold. Ours wasnt at all. Some people on level 4 had a balcony. The reception area is nice, and check-in & out was a breeze. Inside the hotel, the furnishings make the hotel feel more like a manor house with nice colouful chairs and couches. We would definitely stay here again if in Tralee. Only negative is a 11am check-out. 12 noon would be better.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 29, 2013 via mobile

Stayed here recently for two nights, when we arrived our room was freezing even the corridor to the room was cold we said this to the lovely lady at reception. We went for dinner to the bar I had the prawn starter with salad there was only three small prawns on it and my partner had the ribs they were overcooked, starters were disappointing but mains were lovely and good value. Went back to our room after dinner, it had heated up a bit but during the night we were frozen. Had room service on the first morning it was lovely, had it again the second morning it was missing half the full Irish and it was cold which was disappointing as it was so nice the morning before. Our shower took over 20 mins to heat up. We attended a dinner there on the saturday night and it was lovely and staff were helpful. What ruined our stay was having to ask a few times each day while we were there to turn on the heating because the room was so cold.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSullivan, General Manager at Ballyroe Heights Hotel, responded to this review, February 1, 2013
Dear Pink Lady8727,

I am very sorry to hear that you had some issues with your stay and wish to sincerely apologise on behalf of myself and my team.

We are currently refurbishing our bedrooms and reception area and this caused some disruption to our heating system on that weekend. This was brought to my attention on the 1st morning of your stay and was resolved that day.

We normally get very positive feedback in relation to our food so I have brought your comments regarding breakfast and dinner to the attention of my heads of departments where a follow up will be made.

I am disappointed that I did not get the opportunity to resolved these issues while you were staying with us as I will always do my best to resolve any complaints when raised.

I am glad to hear that you found our staff lovely and helpful and I appreciate all of your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 24, 2013

Stayed over for a wedding food excellent large fuction room for large wedding
Band easy setup . Rooms queut far away and the one I had a gravel yard view
But otherwise staff helpfully and polite
Would stay again

  • Stayed March 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

Myself and my partner stayed at the Ballyroe Heights Hotel New Years Eve for three nights.the hotel is in a beautiful location with wonderful views.
The staff are the friendliest we have met and we have stayed in a lot of hotels both Uk and Ireland.
The food is excellent with a full Irish breakfast to start the day and the variety on lunch and dinner menu is amazing and the same goes for the quality of food served.
We would definitely recommend this hotel to stay if you want to relax with great food and great staff.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2013

I was a guest at a wedding at this hotel. Facilities were amazing. I wanted to write a review as relatives of mine at the wedding who had booked a room had to leave suddenly due to an emergency. The staff were accommodating and didn't charge them for the room. That for me is a sign of a well-run hotel where customers come first.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kerry
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 11, 2012 via mobile

All round great value nice staff and location.
Its a family favourite with us many a wedding and Christmas party we've enjoyed.
And the bar food is fantastic value and reliable.
We look forward to having our own wedding there.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ballyroe Heights Hotel

Address: Ballyroe, Tralee, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Tralee
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Tralee
#2 Romantic Hotel in Tralee
#5 Business Hotel in Tralee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ballyroe Heights Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
The Award Winning Ballyroe Heights Hotel, Tralee offers its guests the very best in service, value, top class facilities and all the comfort and relaxation of a quality three star hotel.Located in the heart of Kerry and only 4km from Tralee town centre on the R551. The hotel has free on-site parking.A warm welcome awaits you on arrival in a bright and stylish lobby featuring magnificent local paintings, Italian leather furniture, baby grand piano and panoramic views of the Bay and Mountains.All bedrooms are finished to an impeccable standard with features including: Tea and coffee making facilities, complimentary wireless broadband, flat screen LCD television, ensuite shower and bath, steam free mirrors, complimentary toiletries, high performance hair dryer, remote control lighting and direct dial telephone.Diners are offered the finest food in unique and stunning surroundings in the Palace Bar & Bistro or Summit Restaurant.Ballyroe Heights Hotel's ideal central location in Kerry is perfect for touring the Ring of Kerry or Dingle Peninsula. Tralee has a wide range of tourist attractions, great shops and lively nightlife.Hotel services include weddings receptions, functions, conferences, meetings.Awards from WeddingDates ~Best Wedding Venue in Ireland Best Country House Venue in IrelandBest 3 star Venue in IrelandBest Munster Venue Best Kerry Venue 2012 and 2013 Tripadvisor Certificate of Excellence 2012,2013 and 2014.Radio Kerry ~ Excellence in Business Award 2013 ... more   less 
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Also Known As:
Ballyroe Heights Tralee

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