Stayed here with my husband and two babies. Check in was fast and pleasant. We stayed in the master suite and this was fantastic and spacious- just what we needed for our 2 year old and 3 month old! Pool was very child friendly and clean. The bar food was nice and had a good menu.
Breakfast and dinner was served in the restaurant and was very efficient. Staff were very friendly and chatted away to our toddler on several occasions.
A few negative points include:
-We had to be moved at 9pm due to a faulty fire vent crashing and banging in the wind. My husband initially rang reception to complain and was told there was nothing they could do. He then went down to reception in person and spoke to the manager. After much discussion, we were moved to another available suite. The manager helped us move our belongings and them offered us a complimentary drink.
-The pool was extremely cold and not suitable for our baby to swim in.
-On our first night, we decided to eat in the bar at approx 6.30pm. We were told it would be an hour wait for food as they had another function on. We ordered anyway and my husband went off to get books to keep our daughter happy. Whilst he was gone, our food arrived?! Not sure why we were told an hour wait- am wondering if they were trying to put us off ordering at all as they seemed to have the place decorated for a party in the bar.
Other than this , we had a fantastic time and would recommend it to other families. Customer service was very good. A manager even took the time to ask us about our stay whilst we ate dinner.
All in all, a lovely family friendly hotel.
- Also Known As:
- Manor West Hotel Leisure
- Official Description (provided by the hotel):
- A 4 star luxury combination of modern design and sumptuous decor. An award winning restaurant, a relaxed bar and bistro complimented by luxurious contemporary surroundings, with original works from acclaimed modern Irish artists, makes the Manor West Hotel an obvious choice for business or pleasure breaks. Situated just 20 mins from Kerry airport and on the site of Kerry's largest retail park the hotel is a perfect base from which to explore the kingdom. ... more less
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