My boyfriend and I booked for a week a double en-suite via booking.com and paid the deposit online. As soon as we got there though, we found a boy outside the door (whom we later found to be working there) who without even greeting us just asked if we'd booked. He didn't know who we were nor how long we were supposed to stay. He tried to charge us MORE MONEY than the expected amount. We paid during chek-in and had to insist in order to get a receip (a piece of torn plain paper with the number of nights and cost written in pen and the boy's signature - fiscally useless).
Then there was the room. Incredibly dusty, smelly and with dirty sheets (they didn't change them after the former guests, I guess!!), the bathroom was very small and I had to clean it before using it. The bed was oblique and crooked.
After a couple of nights spent sleeping with our clothes on (one night we even woke up with itchy legs!!), we decided to change hostel, and asked to talk to the landlady (Eileen) to get our money back in order to pay only for the number of nights we actually spent there. She said we coul check out at any time but we COULD NOT HAVE OUR MONEY BACK, and tried to convince us that we already exploited the occasion of paying less since we booked for more than one night (which of course was not true). As no receip was ever issued, there was nothing we coul do.
So we left Finnegan's and lost 200€.
Terrible service, zero hospitality. This hostel is as far to Irish kindness and warm welcome as one can ever imagine.
- Official Description (provided by the hotel):
- Welcome to Finnegan's Hostel, Restaurant and Mary Anne's Tea Rooms, Tralee, Co. Kerry. Built by the Denny family in 1826 from the stones of the old Tralee Town Castle. It was converted into a cute quaint hostel whilst making the most of its original features. We have a mixture of dorms and rooms with forty beds in total. All the private rooms are en-suite. We also have two big rooms with open fireplaces, perfect for those winter days! Our cellar restaurant serves fresh seafood and steak and offers great value for money. We are just five minutes walk from the train (Irish Rail) and bus (Bus Eireann) station and we are just off the Main Street of Tralee town so its perfect for visiting the sites, or heading out at night! Across the street from us is the amazing Tralee town park. We are only thirty minutes by car from Dingle, the Ring of Kerry and Killarney. The history of the famous Kerry landmark Mary Anne's Tea Rooms: Mary Anne Hickey and her husband Bartholomew came from a farm in Crinne outside Castleisland, Co. Kerry. She had ten children and fifty-four grandchildren of which I am one. She loved baking and entertaining friends & family at her home and these tearooms are dedicated to her memory. Eileen Nolan (Owner) ... more less
- Reservation Options:
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