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“My stay June 24-26, 2014” 3 of 5 stars
Review of Brandon Hotel

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Brandon Hotel
3.0 of 5 Hotel   |   Princes Street, Tralee, Ireland   |  
Hotel amenities
Ranked #12 of 15 Hotels in Tralee
Miami, United States
Level Contributor
163 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“My stay June 24-26, 2014”
3 of 5 stars Reviewed June 27, 2014

Excellent location, poor service, baggage handling service not reliable, regular breakfast, restaurant staff very professional and pleasant but front desk on our arrival June 24 almost midnight - could not provide an extra wake up call just one by computer, could not provide extra copy of group rooming list - copy machine broken. Left my cell phone and special water bottle with a filter in room - cell phone was kept for me but water bottle disappeared.
Although the floor was non-smoking, some guests were smoking a cigar and one even had his room door open ...
Called reception to ask if my room was the only non-smoking or if the floor was non-smoking. Reply was floor non-smoking. Mention the cigar smell situation and in the morning there was no more cigar smell.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, July 1, 2014
Thank you for taking the time to post your trip advisor review. We take all customer feedback seriously and took the time to look into your concerns. It appears you were visiting us as part of a tour group. That arrangement may have had an effect in this particular case. Normally, porterage is reserved by the tour operator prior to arrival. This is to ensure proper staffing levels are available in order to provide a high level of customer service. Unfortunately the time frame to make arrangements for this service was hurried as it was only requested the evening prior to your morning departure. We apologize if this effected our normally reliable porterage service.





With regards to the wakeup call, an additional wake up call to the one already scheduled by computer could have been fulfilled by our front desk staff. It was the guide leading your tour group who decided and advised that the one computer wakeup call was sufficient.




Although our copy machine was temporarily out of service, it would be customary to only provide one tour rooming list directly to the tour leaders or organizers.




We are glad that your lost mobile has been returned to you. Regrettably there was not a water bottle found to return despite thoroughly searching your room.




With regards to the non-smoking room. Yes as you had verified the floor is non-smoking. We rely on the cooperation of our guests to adhere to this rule. If we were notified at the time, we would have done our best to rectify the situation.




Again thank you for taking the time to make us aware of these items during your stay. We hope that you will consider staying with us again during your next trip to Tralee.


Best Regards
Elaine C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
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  • German first
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English first
Dublin, Ireland
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed June 1, 2014

The receptionist was helpful and of a cheery disposition. A lot of hotels can't pull that off and it is an automatic fail if you are greeted upon arrival with indifference.Nothing seemed to be a problem and if we had any kind of issue she was eager to have it resolved. Its location is very central. The restaurant staff seem to able to deal quite well with large groups.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, June 24, 2014
Thank you for taking the time to share your recent experience at the Brandon Hotel. We are very happy that you enjoyed your stay. We will pass on your remarks to members of our management and staff. They work very hard to ensure our guests have an enjoyable stay and will be pleased their efforts have been recognized.



We hope that you will visit us again when you are next in Tralee

Regards
Elaine C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 8, 2014

I stayed at this hotel with my wife and daughter between 31 October 2013 and 4 November 2013 when we visited Tralee for a family reunion. We much enjoyed the Irish breakfast that was served each day and I made good use of the large Leisure Centre which included both gym and swimming pool. The hotel is ideally located with a short walk to the town centre and good transport with the beautiful Kerry coast, the Dingle peninsula and the rest of Kerry and south west Ireland.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, May 14, 2014
Thank you for your kind review. We appreciate feedback from our guests. We are delighted you enjoyed our restaurant and leisure facilities. Yes we agree, Tralee is ideally located for exploring the beautiful Southwest. We look forward to welcoming you back soon.

Regards
Elaine C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 6, 2014

This is a hotel I would recommend to anyone, very well located central to all amenities, the staff were kind friendly and courteous, the rooms were immaculate and the food superb and the prices, very very reasonable, I have stayed in a lot of hotels these last few years and would have to give this hotel 10 out of 10
One girl in particular our receptionist Margaret went above and beyond the call of duty to help me get something that meant a lot to me and she made calls, till she got the item which I could not find anywhere on our travels.
From the time of our arrival to departure, it was like home from home.
I would like to sincerely thank each and every staff member, you were all brilliant and very professional at your jobs, but still held on to your sense of fun and friendliness , I will definitely be back

Room Tip: All rooms are excellent with tea and coffee facilities, beautiful fresh bed linen and fluffy white t...
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, May 14, 2014
Thank you for taking the time to leave us a review. We appreciate you taking the time to share your experience. We will pass on your comments to our staff who will be very appreciative of your observations. The staff and management here at the hotel do their utmost to make our guest’s stay an enjoyable one. We look forward to welcoming you back to the Brandon Hotel.

Regards
Elaine C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 29, 2014

Hi just back from a great weekend .stayed in the Brandon hotel .tralee .the staff were great they couldn't do enough for us .(the food was lovely) ,had the steak ,,and all the trimmings it was very very nice .the breakfast was great, every thing you could want and more .great value we stayed for two nights b& b and evening meal also included .we used the swimming pool and the steam room, it was very relaxing .just want to say thank you to all the staff.see you all in June .from the Cork'ies .

Room Tip: Back of the hotel is quite and that's what we like when we go away .
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, May 14, 2014
Many thanks for sharing your experience at the Brandon Hotel. We’ll be sure to pass on your kind words to our Restaurant and Hotel Staff. It’s great to hear you enjoyed the food and the hotel amenities during your stay. Please keep us in mind the next time you are in Tralee.

Regards
Elaine C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 2, 2014

Had to stay here for work. Staff very nice. Were kind enough to feed me even though I arrived just after the restaurant had closed. If not for that, I'm afraid it would be a 2 star. This hotel is huge and feels like it badly needs a facelift. Most of the decor feels quite dated. In the morning, there was no water at all in my room. While the receptionist apologised, I was still charged full price. I don't remember what the food was like, think I just wanted to get out of there. Tralee is a great town. If you are staying there, I wouldn't use this hotel.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, April 8, 2014
Many thanks for taking the time to write your review. I appreciate your kind comments regarding our staff and are pleased you took the time out to acknowledge their efforts.


We apologize that there was a problem with the water during your visit. Unfortunately we did have an unexpected leak. While the problem was being immediately attended to guests were offered use of alternative unaffected facilities.


Customer care and satisfaction is of great importance to us here the Brandon Hotel. We hope you will reconsider your position and stay with us again in the near future.
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Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 19, 2014

We booked a family room and were very unhappy with the standard and quality of the room (320). When we arrived the chairs in the room had a broken arm and the upolstery was ripped, handles missing off drawers, phone socket was broken, no hairdryer, grubby paintwork, drawer fell apart when we opened it and the toilet roll holder was broken. In general the room needed an overhaul and in my opinion not acceptable. On a positive the bed were comfortable.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this review, March 26, 2014
I am sorry that your stay with us was less than satisfactory. We have reviewed your comments from both trip advisor and your letter and have taken appropriate action to resolve issues where possible. In addition, we have brought your comments to the attention of the relevant department to try and avoid these type of concerns in the future. Again, we apologize for any issues that you encountered during your stay. We appreciate your feedback, as it helps us to improve and provide a better experience for our guests. We are continually doing property renovation to improve our guest experience. We hope that you will consider visiting us again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brandon Hotel

Address: Princes Street, Tralee, Ireland
Location: Ireland > Province of Munster > County Kerry > Tralee
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #12 of 15 Hotels in Tralee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brandon Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Whatever the occasion, the Brandon Hotel Conference & Leisure Centre Tralee offers you a warm and friendly welcome in the heart of Tralee. Only minutes walk from Tralee town centre, it is the perfect location to relax after doing a spot of shopping, taking in the sights of Kerry or sampling the nightlife in Tralee. The Brandon Hotel encapsulates timeless elegance with comfort,and the names has long since been synonymous with quality since it opened in 1966. Guests enjoy an outstanding service, a charming and friendly atmosphere and traditionally furnished surroundings, not to mention state-of-the-art leisure facilities and a purpose-built conference centre. ... more   less 
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Also Known As:
Brandon Hotel Tralee

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