Very conveniently located. Within walking distance of the town center but not so close that the nightlife will keep you awake all night. The B&B is under new management and the management lacks. Starting with the fact that we were in a room for three people and towels were only provided for two, as a previous reviewer mentions, there are only tiny bottles of a combined body wash/shampoo. We were allotted just three, so if we wanted to shower twice, as in before breakfast then after hiking, we'd have to ask for more. Hand-soap was also in a non-descript plastic dispenser, no real fragrance or any nicety. The beds were a bit uncomfortable but it wasn't the worst we've had and the simple room was clean. It had some nice touches like a standing mirror and a wardrobe.
Breakfast was simple, but the service really needs sorting out. With an open two hour window, diners can come at any time but are often challenged with incomplete place settings, tables that haven't yet been picked up. The diner initially helps himself to fruit, fruit juice, cereal, yogurt and can slice some fresh baked bread. You have to wait to ask for coffee and then wait to order a hot breakfast. In removing bowls for fruit, forks were also often removed and not replaced when the hot breakfast arrived, leaving the diner to scrounge from other place settings, lending insight into incomplete place settings upon your arrival. As a gluten free diner, it was obvious that the well-intended management had done little research into celiac disease, even though it was mentioned on the reservation made months ago. They had minimal insight into contamination issues and thought naively that they could serve gluten free bread on the same cutting board as gluten-containing bread. Still not clear whether they observed good gluten-free precautions in hot food preparation because I did feel ill during my stay in Killarney and had to pass on several outings the rest of the family took, and I skipped several meals. For diners with a regular diet, the place is just fine food-wise. The service just needs polish, better attention to detail, and better training. Given the size of this B&B, everyone would be better served by scheduling set breakfasts, say at 8 am, 9 am and so on, as many other successful B&Bs do in order to allow adequate time to prepare for their guests.
All of the foregoing is just due to lack of experience, and likely the high startup costs of mounting a new bed and breakfast. The new managers are very young and really tried to be engaging, informative and accommodating.
The building itself also seems to be having some issues, as our upper level room had a strong septic line odor that forced us to keep the bathroom closed as much as possible. We didn't hear anyone else mention problems so it may have been just a bad line in our bathroom.
The wifi in the hotel is rather sketchy, especially upstairs, WL1. It was frequently unavailable. The access was better downstairs. Common rooms were nice and comfortable, so working from them to gain better Internet access wasn't a big issue.
- Official Description (provided by the hotel):
- Under new management from March 2014. A 14 bedroom guesthouse in Killarney ... more less
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- Also Known As:
- Woodlawn House Killarney Hotel Killarney