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“Fantastic Birthday meal! ” 5 of 5 stars
Review of The Heights Hotel Killarney

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The Heights Hotel Killarney
3.0 of 5 Hotel   |   Cork Road, Killarney, Ireland   |  
Hotel amenities
Ranked #31 of 39 Hotels in Killarney
Cork, Ireland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Fantastic Birthday meal! ”
5 of 5 stars Reviewed April 8, 2014

We had a surprise birthday meal here for my fathers 60th for a group of 20. From start to finish the hotel and staff were so professional, friendly and helpful - nothing was too much trouble for them. Everything ran so smoothly on the night and the service and food was absolutely fantastic! A big thank you to the castle heights for a memorable night!

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 11, 2014
Thank you Maryi for your recent review. We aim to make every special occasion as memorable as possible with the food and the service we provide and we are delighted that you enjoyed the surprise birthday meal. We look forward to looking after many more family celebrations in the future.
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180 reviews from our community

Traveler rating
    82
    52
    21
    10
    15
See reviews for
31
58
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Plymouth
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 7, 2014

Fantastic food, superb staff and very welcoming. Visited from the UK for a local family wedding. Could not fault any of the staff for whom nothing was too much trouble. Would have no hesitation in recommending for a family gathering/special event.

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 11, 2014
Thank you Noel A for your recent review. We are glad that you enjoyed the wedding as well as the food and service that you received. We specialise in weddings and special occasions so we try to do everything we can to make it that extra bit memorable. Any recommendations to other people from you would be greatly appreciated.
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Killarney, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 6, 2014

I brought my family for a meal at the heights hotel which advertise a Carvery. The bar was confusing and not very clean found the "carvery" in the corner which turned out to be a self sevice lunch the staff offered no assistance as to how it all worked but we got a tray each and we were offered an either or meat selection and a heap of veg with one roast potatoe. We then had to take tray to a cashier before finding a seat. The food was ok not great but not bad. But it was like a self sevice cafe we had children in our party and were forced to keep getting up and down for gravey drinks sauce etc although there was plenty of staff they were either only clearing tables or stood around doing nothing. No one greeted us or cared when we left! Very disaponted over all and not value for money either. Average pub grub certainly not what I expect from a Carvery.

  • Stayed April 2014
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
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Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 24, 2014
Thank you Radburns for your recent review. Everyone who uses and sees our Carvery, quite clearly follow the signs that are up in the Carvery area stating that it is this way to the Carvery, you cannot go anywhere else and it is most definitely not in a “corner”. It is also nothing like a “self service lunch” as the chef does all of the plating and provides the food for you, you just choose what you would like and then it is put onto your plate. With reference to the portions, again, we offer extremely good value for money and portions size is completely up to you whether you want more or less of something, you just have to ask. There is nothing self service about our Carvery whatsoever, the only thing that you have to get yourself is your cutlery and your tray before choosing your food.
The bar area and tables are always spotless as there is constant cleaning being done by our staff. You actually contradict yourself as you say the bar was not very clean, but then you also say that plenty of staff that were on were clearing tables… Saturdays and Sundays are our busiest days for our Carvery and everyone knows this, we make sure that we have plenty of staff on hand to look after and serve all of the numerous customers that we receive every day, as the days are so busy and we have the Carvery on from 12pm – 3pm on Saturdays and 12pm – 9pm on Sundays, the staff certainly do not have the time to “stand around doing nothing”.
The main reason that this review is so unjustified is that we got through to the Great Carvery Awards 2013 final (three premises) last year and it was the first time that we entered the competition. We are fast approaching the public voting to the Great Carvery Award 2014.
We take any review very seriously and a thorough investigation is necessary with any negative feedback, but this review is certainly not justified. As a business, you can see from the reviews that we have had previously, the vast majority of people come to our hotel and enjoy their experience and will recommend us to others, this is the best kind of feedback we could ask for and gives us an idea what we are doing right and if our customers are satisfied. Unfortunately, you cannot please everyone, but this review does not give a clear indication to existing and new customers what standard of service they can expect from The Heights Hotel Killarney.
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Cork, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 31, 2014

Well I just had to come on here to say wow...a large ammount of my family and friends stayed at your hotel for my husband s 40 th birthday .. from the minute we arrived we were treated absolutely like royalty from each and every member of staff we came into contact wit from reception to bar staff to restaurant staff ...rooms spotless food absolutely divine and price perfect ...I'm looking forward to coming back ....

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 11, 2014
Thank you rhonda186600 for your recent review. It was our pleasure to look after you and your friends and family for the birthday celebrations. It is fantastic to receive such positive feedback about all aspects of the business, as we pride ourselves on the standard of service we provide and we look forward to seeing you again soon also.
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Cork, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

where do i start, just back from a great weekend in the killarney heights hotel for my good friend aidans birthday. mary the legend looked after our booking sorting everything for us before we even got there, she is some woman for one woman, i think for all the work she put in before we went the whole weekend ran so smoothly for us. greeted by great staff on reception, lovely hotel rooms, bar and restaurant staff were all just fab. had a great meal on sat night, menu fab, food to die for and price even better again, ye could not have done any more for us. had tea fri night and luch again on sunday, every meal was better than the next. we most certainly be going back for our 4th stay with ye all, thank u all at the heights hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 11, 2014
Thank you julie o for your recent review. It is great to get such positive feedback and we were so glad that we could accommodate you all and help you enjoy the birthday celebrations. We have a fantastic reputation for our food and this is reiterated yet again by yourself. We pride ourselves on the service and professionalism we provide and we try to make any special occasion as memorable as possible. We look forward to seeing you again soon and no doubt that the reception staff will of course look after everything for you in preparation for your next visit.
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Cork
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2014

Stayed at The Heights Hotel last weekend for a line dancing hotel, rooms are very comfortable and food was very very good, its not too far from the town, about 25 mins walking, and there is a Supervalu next door which is very handy, also Tesco, Marks and Spencers and other shops about 10mins walk. Staff are very friendly and helpful would definitely stay here again.

Room Tip: Would probably ask for the 2nd floor, or a room away from the ballroom, as the music does travel up.
See more room tips
  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 11, 2014
Thank you FrancesCork for your recent review. The Line Dancing weekend is always a great event to attend. We appreciate your comments and agree that the music can travel up through the floors when there is a function on. When booking the next one, we will try to accommodate you in one of the rooms away from the ballroom. There are a host of local amenities that customers can use frm the hotel. We look forward to seeing you again next year.
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Cork, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2014

We recently held a double family birthday celebration in the Heights. A party of 25 with both adults & children. The events manager couldn't have been more helpful. Prompt replies to all emails & phone calls. He listened to our requests, tailoring the menu to suit particular dietary requirements and ensuring the seating was arranged to suit our needs. We ate in a separate dining room and it was ideal. Very bright with loads of room for photographs. Staff friendly & helpful,service & food were excellent.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Sales & Marketing Manager at The Heights Hotel Killarney, responded to this review, April 11, 2014
Thank you Anne G for your recent review. I am glad that I could help with preparing and arranging everything for your family celebration. We do like to provide those extra special touches that make the occasion much more memorable. The Mill Restaurant is a fantastic setting for a family meal and we are glad that you enjoyed the food and service provided. Many thanks and we look forward to seeing you again soon, hopefully for many more family celebrations to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heights Hotel Killarney

Address: Cork Road, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #31 of 39 Hotels in Killarney
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Heights Hotel Killarney 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Killarney Heights Hotel

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