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“hotel” 4 of 5 stars
Review of Arbutus Hotel

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Arbutus Hotel
4.0 of 5 Hotel   |   College Street | Killarney Town centre, Killarney, Ireland   |  
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Hotel amenities
Ranked #8 of 40 hotels in Killarney
Raleigh, North Carolina
1 review
“hotel”
4 of 5 stars Reviewed July 1, 2013

The Arbutus Hotel was our first hotel stop on our nine day trip and the first after the flight over the Atlantic. The accommodations were very nice and the hotel staff very, very helpful. The rooms were very roomy and well appointed. The front desk staff was very helpful and pleasant.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, December 20, 2013
Bud,

Thank you very, very much for taking the time to post a review here on Tripadvisor for all to read about your time at The Arbutus.

We are delighted to see that you enjoyed your time here and going on the number of times you used the word VERY, we take it that you were very pleased with the whole experience.

We hope that you and yours have a Very Merry Christmas and a Very prosperous New Year.

Slán,

Seán

P.S.
Sorry about the tardiness in replying.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,024 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
1 review
5 of 5 stars Reviewed June 30, 2013

We stayed at The Arbutus for two nights while exploring beautiful Killarney and surrounds. The hotel is centrally located making it ideal for exploring the town. Our room was spacious and comfortable, the staff at reception were friendly, and provided us with helpful advice and info about the town. Breakfast was always enjoyable, and thanks to Betty for making us feel so welcome. We would definitely stay here again the next time we are in the area.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, December 20, 2013
Thank you very much for the lovely review you have posted.

We are delighted to see that you enjoyed your time at The Arbutus and that you would definitely stay here the next time you are in the area. Along with the hotel having the ideal location for exploring the town that you mention, it is the ideal place to base oneself when exploring the Kingdom of Kerry and the Southwest.

Being and Icecream Assasin I think I should tell you that we have quite a few serious Ice Cream producers in the area, Valentia, Murphys, Macs just to mention my top 3 and I love my ice creams. A tip I saw on TV which I recommend you try over the holidays, pop the nicest grapes you can get into the freezer for a few hours or overnight. And voila, magnificent balls of sorbet to compliment any meal, goes particularly well with a cheeseboard.

Apologies for the delay in replying, we have been gloriously busy and are now only getting around to it.

Hope that you have a great Christmas and that 2014 will be your best year yet!

Slán,

Seán
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 27, 2013

We spent 10 days in various hotels with our group of 10. The Arbutus Hotel was a real treasure in Killarney. The staff was very nice and helpful. The décor was excellent, the rooms were very clean. In the lobby there is a door that connects to Buckley Pub if you care for a pint ! The free daily breakfast was outstanding ..thanks to Betty the hostess. The best location in town, you are within walking distance of shopping, dining, Irish Rail , horse drawn carriages, etc . Will be back again !

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, December 17, 2013
John,

Thank you for your lovely review and apologies for my delay in replying. We have been very busy and we attribute this in no small way to your good self and others who go to the bother of posting a review here on Tripadvisor. Frequently guests tell us that they choose The Arbutus after reading some of the testimonials and reviews that we get here.

The Arbutus Hotel was a real treasure in Killarney, where the staff are nice and friendly, best location in town, a cosy pub, décor and an outstanding breakfast. And then you cap it off in Arnold Schwarzenegger style with a promise, WE WILL BE BACK!

We look forward to welcoming you and your travelling companions back amd please keep up the good work of spreading the word.

Hope that you have an enjoyable holiday and that 2014 brings all that you wish for.

Slán,

Seán
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Kilkee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 24, 2013

We brought our Australian friends to Killarney and stayed in the Arbutus Hotel on Friday, 21st June 2013. The complimentary tea / coffee and cake on arrival set the tone for our stay. It was wonderful. The staff were friendly and very helpful. The atmosphere in the hotel lobby, bar and restaurant was great. We were able to walk to all parts of Killarney from the hotel and thoroughly enjoyed our stay in the town. We only wished we could have stayed longer. We all recommend the Arbutus Hotel and wish them the best for the future. This is where we will be staying when we return to Killarney.

Shay & Martha Hynes.

Room Tip: During the Summer, it is a good idea to pay 18 Euro extra for an air-conditioned room.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, December 17, 2013
Martha and Shay,

Thank you so much for choosing to stay at The Arbutus when you were hosting your Australian friends. We appreciate the stresses that can be there when one has visitors and the challenges in selecting the right restaurant, pub, hotel or place of interest. We are delighted to see how much you all “got” The Arbutus and how relaxed everyone was. You made the right choice!

Thank you for reviewing us here on Trip Advisor. I have let all the team know of your kind remarks. I believe that the atmosphere that you mention in the lobby, bar and restaurant is primarly down to two things, the people who work here and the people who visit. Sure décor, location, aspect and background music all have parts to play but it is mainly down to the law of attraction and within that we are all to aware that The Arbutus may not be everyone’s cup of tea. Which is why it is all the more rewarding when we read you say “WE ONLY WISHED WE COULD HAVE STAYED LONGER” and that The Arbutus is where you will be staying when you return to Killarney.

We would be thrilled to have the opportunity to welcome you back again and contact the hotel direct to get some of the loyalty benefits you qualify for being a repeat guest.

Happy Christmas to you both, we hope that you have a lovely one.

Slán,

Seán
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed June 24, 2013

Our stay at the Arbutus Hotel in Killarney was by far the best accommodations we had while travel through Ireland. Sean, our host, along with Thomas the bartender and Betty serving us breakfast were very friendly and made us feel welcomed. The rooms, the food & drinks & the location in town were all super. The only regret we had was being able to stay only one night.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, December 12, 2013
Gerald,

Thank you so much for posting your beautiful review and what a delight to read that your only regret was that you were only able to stay 1 night, but you will be going back to our little hotel on your next trip and hopefully you will be able to stay longer the next time. The Arbutus is a great place to base yourself when you are in Killarney and the Kingdom of Kerry.

We look forward to welcoming you back.

Have a lovely Christmas,

Slán,

Seán

P.S.

Apologies about the delay in replying
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Dublin
1 review
5 of 5 stars Reviewed June 19, 2013

I recently stayed in the Arbutus Hotel with a group of more than 20 people. I have to say we could not describe enough how well we were looked after for the weekend. From the initial booking and correspondance back and forward to the time we were checking out, Sean and the rest of the staff were so friendly and helpful. The hotel itself is superb and ideally located. The rooms were perfect and we had the pleasure of dining in the restaurant on the Saturday night, were again the staff were so attentive. I would not hesitate to recommend the Arbutus to anyone travelling to Killarney, whether it be for business or pleasure.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, December 12, 2013
Michael,

Thank you very much for taking the time to post a review here on Tripadvisor. I know that I am a little tardy with my replies and apologies for that. I hope that the wedding went well and that the honeymooners are back and all smiles still.

We are very pleased to see that you enjoyed the whole Arbutus “service journey” from start to finish and may I take this opportunity to say what a delight that it was to deal with you.

We wish you and all yours the very best for Christmas and may 2014 be your best year yet!

Slán,

Seán
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Sydney, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 19, 2013

We had the good fortune to stay at the Arbutus Hotel in Killarney for 3 nights in May and it was one of the most enjoyable hotels of our time in Ireland. From the time we were greeted at reception until the time we left we found all the staff to be extremely helpful and friendly. The reception staff were extremely knowledgable regarding the town and surrounding area. We were given a large room with a separate sitting room and large bathroom which was very comfortable. But the highlight of the stay was meeting Betty who runs the breakfast room with friendly efficiency. She was a delight to meet and is an asset to the hotel. She has been there for 20 years and refers to herself as "part of the furniture", but she is much more than that.
I would highly recommend this hotel and its position in the centre of town is perfect.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, December 11, 2013
Paul,

Thank you so much for your beautiful review and sorry for not getting down to replying until now.

Without doubt the greatest benefit that any guest may enjoy at our little hotel is the incredible friendly, helpful and knowledgeable team that work here and their main interest is in helping guests to make the most of their time whilst in Killarney. As for Betty, she is indeed a delight but she has been telling guests that she has worked her for 20 years for a long time now, a lady indeed!

“FIVE STAR SERVICE AT THREE STAR PRICES”, what can I say other than we continuously strive to deliver fair value at all times and by satisfied guests like your good self posting reviews and recommending us, we can cut down on advertising and marketing costs. Look after the guest and the guest will look after you was one of my grandfathers chants.

Hope that you have a lovely Christmas in Australia.

Slán,

Seán

P.S.
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Additional Information about Arbutus Hotel

Address: College Street | Killarney Town centre, Killarney, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
#5 Business Hotel in Killarney
#5 Family Hotel in Killarney
#6 Luxury Hotel in Killarney
#6 Romantic Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small (25 rooms), it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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