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“deceiving” 2 of 5 stars
Review of Arbutus Hotel

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Arbutus Hotel
4.0 of 5 Hotel   |   College Street | Killarney Town centre, Killarney, Ireland   |  
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Ranked #11 of 39 Hotels in Killarney
Newcastle West, Ireland
2 reviews
1 helpful vote 1 helpful vote
“deceiving”
2 of 5 stars Reviewed October 21, 2012

all those stories family run hotel is just so washed out,no feel about it at all once you are in it.breakfast is a total disaster.rooms are so basic,no duvet covers just old blankets with sheets over them,very old matrasses and beds,hardly slept because it was like a park bench,very old creeky stairs small dungy halls,the only new refurbished parts was a bathroom and thats the only nice thing about this hotel.i would never ever go back there,as the choice of hotels in killarney is huge,so its just of one many ,,falty towers'' i guess

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, October 24, 2012
Mariya


Regretfully I have to say that I take great umbrage from your review and in particular to your heading. I am not quite sure what your perception of deception was about but 11 months after you say you stayed, you felt a need to write a review and say that we were deceiving.

I am truly sorry that you left the premises feeling that you were deceived but if it is one thing for sure and certain at The Arbutus we are proud of who we are and what we offer people and at no time do we try to pretend to be anything other than what we are. If Ronseal does what it says on the tin, then ditto for the Arbutus we are who we are and we endeavour to deliver what we promise. However there clearly was a difference in your expectation and your experience and for that I apologies.

I hope that readers will see from most of the other reviews here on Tripadvisor about The Arbutus that we are not Charletons or Johnny-come-latelys. The Buckley family have been running The Arbutus for 86 years, one does not remain in business for that length of time if they are failing to deliver what they promise.

I wish you well, take care.

Slán,

Seán


P.S.

Sorry to all the other reviewers that I have not got around to replying to yet but I felt a need to clear a point or two here first. A collective THANKS to you all.
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1,075 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2012

This beautiful hotel sits right in the middle of town near many pubs & restaurants. The breakfast here is exceptional and the hosts go well above expectations! Ina and Michelle were so helpful in recommending things to do, calling up places to make reservations (including having the jaunt cart ride pick us up right outside the hotel!), and making sure we were always comfortable. They even called up to the room after we settled in to make sure everything was to our liking! Their smiles and personalities are so wonderful that it made us want to stay there much longer! We can't wait to go visit again.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 8, 2012
JTM,

Thank you very much for your glowing feedback, Michelle and Ina’s smiles have been beaming even stronger since they read your kind words.

We are delighted to see that you enjoyed your time with us and that you can’t wait to come visit again, we look forward to welcoming you and yours back and please remember when you are making your reservation to enquire about loyalty privileges. Until then we wish you healthy and happiness.

Slán,

Seán
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Fort Collins, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2012

Rooms were quaint, clean, and the breakfast was hot and delicious! The staff was friendly and attentive. The hotel was in a great location in Killarney with a fun pub close by and within walking distance to multiple restaurants.

Room Tip: Request an upgrade to a king sized bed. The added expense is well worth it.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, November 8, 2012
AJM,

Thanks very much for taking the time to post your lovely review for all to read here on Tripadvisor.

We are delighted to see that you enjoyed your time in Killarney and The Arbutus.

A HOTEL IN A GREAT LOCATION WITH QUAINT & CLEAN ROOMS, FRIENDLY & ATTENTIVE STAFF, THAT SERVES DELICIOUS BREAKFASTS, HAS A FUN PUB ATTACHED AND IS WITHIN WALKING DISTANCE OF MULTIPLE RESTAURANTS. That is a lovely and powerful summary of what we are, thank you.

We hope that all is good in Fort Collins and that you will Winter well.

Slán,

Seán
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sykesville, md
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 17, 2012

This property is wonderful for many reasons: its central location in town, its gracious architecture, its talented kitchen, its cozy pub, but most of all the charming hospitality of its staff. They set the standard for hotel owners and employees. One can not fail to feel most welcome at this great hoteI.

In response to a previous review, let me say that during our visit in October 2012, we found coffee and tea service in the room.

Room Tip: Rooms in the front offer a good view of the street scene and rooms in the back are very quiet.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Proud grandson of the founders at Arbutus Hotel, responded to this review, November 15, 2012
Castaway beach,

Thank you so much for your strong, positive affirmative review. It is very rewarding and reassuring for us all to receive such a powerful review. Kind and gracious words are indeed valuable and the team have been beaming since reading it.

I am indeed very fortunate with the hotel that my grandparents established way back in 1926 and I now have the honour of being the guardian of. The team are aware of the core values and ethos that were important to my Grandparents, we all endeavour to maintain today and enjoy doing so.

We are delighted that you enjoyed your time with us and thank you for taking the time to write such a glowing review.

Kind regatrds,

Seán
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Albany, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 17, 2012

What a lovely and quaint hotel the Arbutus is! We recently stayed for 2 nights while in Killarney. The hotel was charming, as was the staff. (we especially enjoyed chatting with Betty during breakfast both mornings...she is great!) Very generous breakfast each day and a very cozy pub. Room had a nice modern and large bath and was quiet ,comfortable and clean.

Friends were staying down the street at another more modern hotel, but we did not like it half as much as the Arbutus...they were jealous of our warm fire in the lobby and our very delicious homemade gingerbread.

Truely a pleasure and plan on staying again next time!

Kim and Dave F

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Proud grandson of the founders at Arbutus Hotel, responded to this review, November 16, 2012
Kim & Dave,

Thanks a million for taking the time to post your beautiful review here on Tripadvisor.

We are delighted that you picked us and not the same hotel as your friends, we like attracting the discerning guest who appreciates the finer things in life. We are doubly chuffed with your compliments and comparison. Pride, jealousy, envy and a little bit of local competion/politics thrown in for good measure but most importantly guest satisfaction.

Repeats and Referrals, my grandfather used always say that if we look after the guest they will look after us, no need to be spending money on brochures and fancy adverts. I must admit that I did not agree with him initially when I came home from college and was full of big, bright (new) ideas. It took a while but eventually I had to admit that he was and here are you proving him right again. Thank you for taking on the role of honoury sales exec. , it is lovely to see you recommending us so highly on TA for all to see and to see you say that your stay with us was truly a pleasure and that you plan to return. Please remember to mention when you are making a reservation that you are one of the team and get your loyalty benefits.

Hope that you have a lovely Thanksgiving.

Slán,

Seán
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Waterford, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2012

I recently stayed at the Arbutus hotel in Killarney& was delighted with my stay. Everything was good about it! i.e ALL the staff were very friendly, helpful & most pleasant. The room was spotless throughout. The breakfast was excellent in terms of quality & range of food & the attention of the staff was very attentive, friendly & professional.
This medium sized intimate hotel is family owned & managed & is very centrally located in the town & reasonably
priced.The bar has a nice cosy atmosphere & provides top quality Irish music by local musicians (not too loud, either!)
I will be staying at this hotel later in the year with some friends & I have no hesiatation in recommending it.

Room Tip: Just explain your room preference to Reception either before you go or on arrival.
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 16, 2012
Martin,

Thank you so much for sharing with all your experience at The Arbutus here on Tripadvisor and your strong recommendation along with room tips. STAY AT ARBUTUS KILLARNEY.

It is a joy to see you return time and time again over the years and I hope we will have the pleasure of welcomeing you back on many more occasions to your home away from home in the South West.

Slán,

Seán
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Albuquerque
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 15, 2012

Beautiful hotel! Extremely helpful staff, clean rooms, and oh my the Gingerbread (how did I leave without at least asking for the recipe)!! Breakfast was tasty and the pub was fun! Great location in Killarney, right in the city center and within walking distance to Killarney National Park. I definitely recommend this establishment.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 22, 2012
Jennifer,

We are really pleased to see that you had a wonderful experience at our little humble hotel in September.

Great location, extremely friendly staff, clean rooms, tasty breakfasts, a pub that is fun, right in the city center and within walking distance to Killarney National Park. Thank you for your recommendation, we will endeavour to maintain the experience you enjoyed and hope that all who read your review and those that you recommend personally will enjoy the same.

Our Gingerbread, or should I say Marian our breakfast chef’s receipe.

Ingredients

½ lb of Plain White Flour
1 Full Teaspoon of Ginger Powder
1 Egg
1 Tablespoon of Treacle
1 Tablespoon of Golden Syrup
4 ozs of Brown Sugar
4 oz of Butter
2 Tablespoons of Sour Milk or Buttermilk
½ Teaspoon of Bread Soda

Method

1. Sieve Flour, Ginger and Bread Soda together
2. Put Treacle, Golden Syrup & Sugar in a saucepan over heat and stir until sugar is meted – add Butter and stir until all is fluid – cool for a little while.
3. Beat Milk and Egg Together.
4. Add Beaten Egg and Milk to mixture above.
5. Pour over Flour and stir well with wooden spoon.
6. Place in Tin and cook at 160º for approximately 50 minutes.

Check with a knife to make sure it is cooked.

ENJOY!!


Thank you again,

Seán


P.S.

Happy Thanksgiving
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Additional Information about Arbutus Hotel

Address: College Street | Killarney Town centre, Killarney, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
#5 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#9 Luxury Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small (25 rooms), it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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