Arrived late in afternoon following trip to Dingle. Was staying at small B&Bs along the way. Stayed at this hotel looking for a pleasant retreat. The hotel offered basic rooms with king size beds and shower/tub, dual vanities. Small tv, somewhat dated furniture. Clean.
Was contemplating a spa treatment for the next day. So the manager got us to stay another night by promising an upgraded room (a suite) for the same price we paid for the first night. I booked my treatment then and there.
Turns out he lied, they just moved us to a similar room. We called from the room questioning why we were moved to an identical room with a view of the parking lot? We were told no suites were available. He did not offer any other compensation. We were very unhappy with this. I booked my spa treatment due to the fact we were enticed into a second night stay by a room upgrade.
We then went down to speak to the manager in person and showed our displeasure. The manager then showed us a "miraculously available suite" but then requested an additional 50 Euro ($70 US dollars) lol
LIES and TRICKERY.
Ultimately we felt hijacked/swindled. At this point it was very late in the afternoon and we has no choice but to stay.
Will not stay again. Be careful when discussing upgrades or specials. Manager was dishonest!
- Also Known As:
- Muckross Park Hotel & Cloisters
- Muckross Park Hotel And Cloisters Spa
- Muckross Park Hotel & Cloisters Killarney
- Muckross Park Hotel Cloisters
- Muckross Park Hotel
- Official Description (provided by the hotel):
- Excellence surrounded by beauty - Muckross Park Hotel & Cloisters Spa is uniquely located in Killarney's majestic National Park with magnificent mountains and lakes close by. The hotel is home to the renowned Cloisters Spa. Elegant, luxurious guestrooms and suites, award winning Yew Tree Restaurant and Molly Darcy's Traditional Irish Pub. The hotel has superb guest services and makes for a truly memorable hotel experience. ... more less
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