Muckross park is a special place for my fiance and I. We got engaged here in 2011. We revisted to celebrate a birthday. We stayed two nights in a suite lovely room however a bit of work is needed as the sink in the ensuite leaked on the floor, the jacuzzi bath has its controller broken from the tub. The iron also didnt work however receiption did send one up.. why pay more for this? All of this I could put to one side for the amazing meals we had while on our stay. There was a complentary mini bar and bottle of wine in our room, chocolates and fruit.
The main reason the hotel looses its 5 star rating from me is how we were dealt with in the cloister spa. We were both in the steam room (which has no steam on all of our visits) we were not asked but told "You will need to leave here now a customer has a treatment"... There was no sorry just get out and take your towels with you. I was put out by it and so was my fiance so I would avoid the cloister spa as nothing works here either only the jacuzzi and the sauna and after how we were spoken to we were not customers and not welcome.
Stay in the hotel and enjoy your stay!
- Official Description (provided by the hotel):
- Excellence surrounded by beauty - Muckross Park Hotel & Spa is uniquely located in Killarney's majestic National Park with magnificent mountains and lakes close by. The hotel is home to the renowned Cloisters Spa. Elegant, luxurious guestrooms and suites, award winning Yew Tree Restaurant and Monk's Lounge. The hotel has superb guest services and makes for a truly memorable hotel experience. ... more less
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- Also Known As:
- Muckross Park Hotel And Cloisters Spa
- Muckross Park Hotel & Cloisters Killarney