When we arrived, per a driver, we were given a cold reception, had to almost force eye contact, check in people had snotty attitude. Got to wondering why we were there, after all, who was serving who? No assistance with luggage offered or provided. Expecting a well appointed room, compared to other photos, ours was small, spare. But clean. Did not particularly like glass door to bathroom, also the shower was glass and clever, but leaked all over the floor and we used most of our towels sopping up the shower leaks. Great, close location to Old Galway within easy walking distance. Had a beautiful breakfast buffet every morning, also ordered off the menu. Great, but tired, wait staff who were friendly and helpful. General complaint about this hotel is that the overhead music was odd, edgy, and way too loud in the lobby and restaurant.








