No other words to describe this place, in particular the owner named Adrian. We booked Lynfield Guest House almost 2 months in advance. Spoke to owner Adrian on the phone after booking to check on details of the place. Everything was fine, until we arrived. A young girl who barely spoke english was there to greet us. Told us they made double bookings by mistake and as a result they had no room for us. The girl got on the phone to Adrian, who told me they made a mistake or rather he pinned the blame on the girl and said will book us into another B&B on the same street and call me back. Didn't call me at all. Instead called the young girl and gave instructions through her???????? Bearing in kind she hardly spoke any english. Eventually booked us into another place which was not the standard for what we paid but by that time, with 2 elderly people with us, we decided to stay put. I called Adrian immediately asking for a proper explanation. Why does he leave a young girl with little english in charge to greet guests and handle these matters. Why wouldn't he talk to us in person? He just replied by blaming the girl, saying she makes mistakes and he will make sure it will not happen again. Didn't apologise, didn't take any accountability. I then did more research on this place and discovered MANY other people had the same issue. I don't believe this is a coincidence. There seems to be a pattern of 'double booking people' and then diverting them to 'lower rated B&B' which are not the standard for the price paid. I intend to take this matter further and hopefully prevent other people falling into the same trap with this owner.
- Official Description (provided by the hotel):
- City Center Location yet in excellent address quiet street 3 mins walk from Eyre square,coach & bus station and train station. Near restaurants, cinemas, theater,pubs,cafes, museum, river and promenade walk. Beside booking office for tours to Aran islands, Connemara or cliffs of Moher or car rental. 2 mins from tourist office and all major hotels. ... more less
- Reservation Options:
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