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“Lovely staff, clean and welcoming but slightly out of town.” 4 of 5 stars
Review of Pillo Hotel Galway

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Pillo Hotel Galway
4.0 of 5 Hotel   |   Headford Point, Headford Road, Galway, Ireland   |  
Hotel amenities
Ranked #13 of 56 Hotels in Galway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Lovely staff, clean and welcoming but slightly out of town.”
4 of 5 stars Reviewed April 8, 2013 via mobile

Only stayed one night, but it was a nice place. A 15 minute walk to the town centre which is fine on a good day. Taxi is about 8 euro. The spa was lovely but quite under-staffed considering it was a bank holiday weekend. The staff that were there were very friendly and accommodating. Would recommend this hotel for a stay in Galway and its surrounds.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review, April 9, 2013
Dear Guest,
Thank you for your review on your recent stay with us. It was lovely to read that you enjoyed your stay and found the staff to be friendly and helpful. We try to ensure that we have adequate staffing levels in all areas, and I have noted your feedback about the Spa. It was nice to read that you enjoyed the Spa experience. We look forward to welcomng you back to the hotel.
Kind Regards,
Siobhan Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed April 5, 2013 via mobile

We stayed over Easter, was great and kids loved it. Staff very friendly & helpful!. Over all the trip was very good & enjoyable will be back. Food great & swimming pool was fun, kids friendly. We loved the whole stay and will be recommending it to family & friends.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 5, 2013

Stayed here for 2 nights over paddys weekend and I have to say the whole weekend was amazing!! The beds are so comfortable, had a great sleep. We missed breakfast on the first morning and regretted it as when we went for breakfast on our last morning it was amazing, so much to choose from and it's all fresh and always topped up... The restaurant area has great food I would defo recommend the fajitas they are so good... I had a spa treatment and it was amazing cant remember the ladies name but she gave a great massage!!! Everything about the place is fab, location, staff, food I will defo be back. Galway is our favorite place to visit.. Thanks pillo hotel

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review, April 9, 2013
Dear Guest,
Thank you taking the time to post a review on your stay with us. It was lovely to read your very kind feedback and I have passed on your comments about the food to the chefs who were very happy to hear it. I have also shared your positive experience in the Spa with the team. It is lovely to read that overall your stay was so enjoyable and that the staff looked after you. We hope to see you back again in the near future.
Kind Regards,
Siobhan Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 3, 2013

Stayed here in March 2013 for two nights with my boyfriend with breakfast included on both mornings. Rooms are very comfortable and large. Very clean! Food in the mornings was very good!...Also availed of swedish back massages that were on offer and also got a chance to visit the hydrotherapy suite. Would definately stay here again!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review, April 9, 2013
Dear Guest,
Thank you for your kind feedback regarding your recent stay. I was delighted to read that you were happy with the standard and cleanliness of your room and also our breakfast offering. Our Spa is very popular for both our guests and locals and I am glad that you got the chance to relax and enjoy a treatment there. We look forward to welcoming you back.
Kind Regards,
Siobhan Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 2, 2013

We stayed in the Pillo over Easter. Great rooms, great buffet breakfast and efficient, helpful, friendly staff in all areas from Reception to the restaurant and Bar. Good parking underground and a small gym with enough equipment to take away the guilt of the big breakfast you just ate. Some nice touches like free newspapers, free fruit in Reception and Ice machines. The location is 15 minutes walk from the centre of Galway yet it is just far enough outside to leave easy access to Salthill, Barna and Connemara beyond with having to go through the heavy city traffic, and it always seems to be heavy !

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review, April 9, 2013
Dear Guest,
Thank you for taking the time to post your very kind review on your Easter break with us. We were delighted to read that you were so happy with the service and facilities in the hotel. It was good that you managed to avail of our free undeground parking and that you found our location to be convenient and also within easy access for touring Connemara. I have passed on your kind feedback to the team and we look forward to welcoming you back in the near future.
Kind Regards,
Siobhan Burke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
carrickfergus
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2013

I work for a large company and this hotel was layed on by the company. The hotel was nice. Rooms good but always seemed to be a lot of noise through the windows from outside. The gym is terrible, I wouldn't call it a gym, however if its a treadmill you want then your elected.... Reception nice and I liked the ice machines on the floors just outside the lifts....... I had an initial problem with a unit that was supposed to house a fridge but there was no fridge. Also the heating was quite frankly terrible. They brought me up a portable heater........ The air on com heating unit pumped out the same temp no mater what setting you had it at...... Breakfast was nice... A great range to chose from fresh and hot. The staff where great. Warm and friendly and very nice. The hotel is well situated for the town centre. Yes it is outside the town centre but is still quite close to all amenities including MacDonalds a cinema Tesco Dunnes and so on....... I sampled the hotel food only on a few occasions on my 2month stay and it was not to bad however expensive.... But then most hotels are..... With all my bad points please remember I was there for 2months I have to make it my home while away working......... For a weekend away to Galway I would defo recommend to anyone.... Great rooms great staff great breakfast and great location......... Thumbs up !!!!!

Room Tip: Perhaps away from the main road as I did experience road noise...
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review, April 23, 2013
Dear Guest,
Thank you for your review and for the business that you and your company gave to us. We do appreciate it and I hope that we can look after you again if you are on business in Galway in the near future. If you do stay with us, please let us kmow that you would prefer a room near the Courtyard area, as it may be a bit quieter here and we will also esnure that the heating is operating correctly. I am glad that you enjoyed our breakfast offering and found our location to be convenient for nearby shops and the cinema. It was lovely to read that over your 2 months, that you were looked after by the team and that you would be happy to recommend the hotel as a place to stay. We look forward to welcoming you back.
Kind Regards,
Siobhan Burke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pillo Hotel Galway

Address: Headford Point, Headford Road, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Galway
#10 Luxury Hotel in Galway
#14 Romantic Hotel in Galway
#14 Business Hotel in Galway
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pillo Hotel Galway 4*
Number of rooms: 104
Official Description (provided by the hotel):
Situated a short walking distance from Galway city centre, the Pillo Hotel Galway is the perfect base for both leisure and business visitors to Galway City. The focus is on customer service. Guests return time and time again.With a range of double, twin, triple and family rooms available, it is the perfect choice for a leisure break or a business trip. All of the guest bedrooms are non-smoking with wireless internet access & free underground parking. ... more   less 
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Also Known As:
Marriott Galway
Courtyard Galway
Galway Courtyard
Galway Marriott

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