When I booked the hotel I requested a wheelchair accessible room, which was unfortunately in the older part of the hotel with our window overlooking the fitness suite - loud music and a view of people exercising - plus only one side of the bed was accessible for my wheelchair and a lot of the fittings weren't suitable for a wheelchair user - lights, mirrors shelves, towel rails and shower all too high and inaccessible. I asked for us to be moved to another room and this was accommodated - it wasn't one of their designated "disabled" rooms but it was much better - although we still did have to move the bed to get my wheelchair in!? But all the other facilities and the room itself was really nice and there were no additional charges - I know some hotels will charge you if you're moved to an upgraded room.
The staff at reception were really helpful accommodating my requests to sort out the things that were wrong in the first room we were allocated, especially as I was frustrated and grumpy about what I felt was a really poor standard of room. Its a shame that there's a small part of the hotel that obviously hasn't been renovated because the rest of it is beautiful.
If the Salthill Hotel read these reviews, I would recommend a little more care in the presentation of rooms that are designated as disabled/wheelchair accessible. Its frustrating when you've made the extra effort to book a room that should be suitable only to find that silly things like mirrors and towel rails have not been well thought out and it was in danger of really ruining our visit for a family wedding, especially as we knew other family members had been allocated fantastic rooms - it had felt like we were treated as 2nd-class citizens because we booked a disabled room.
A few other things - we were at a wedding at the hotel, and here it was faultless - the service was fantastic and the food the best we've ever eaten at a wedding reception. We also had a meal in the bar which does seem to get really busy and all the staff were run ragged but the food was great and we were well attended to. The only real negative I have about the hotel was the breakfast service - for my liking it was just a bit too much of a production line and the food was pretty rubbish unfortunately, from rubbery toast, to poor, processed sausages - this is one area they could definitely improve on although I appreciate it is difficult given the size of the hotel, but its a shame when it feels no better than being served in your works canteen and actually my works canteen is a lot better!
We will stay again if in Galway, but would request a room in the main part of the hotel - away from the function rooms and the fitness suite (if in doubt when booking ask for a room accessible from the main foyer lifts). I have to also note it was good value for money compared to most other hotels we've stayed in Ireland of similar standard.
- Also Known As:
- Salthill Hotel
- Official Description (provided by the hotel):
- Salthill Hotel is a luxury Galway hotel located on the famous Salthill Promenade overlooking the beautiful Galway Bay and strand. Just minutes from Galway City centre this sea front hotel has newly refurbished and spacious sea view bedrooms, a large and modern bar, two restaurants offering unique dining experiences and a brand and state of the art fitness facility. ... more less
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