Just a few points.
The reception staff were some of the most professional staff I have seen in some while. I cannot fault the service I received.
I was staying in a suite which I thought over all was disappointing. Firstly it wasn't very large, to be honest it seemed to me to be a normal sized bedroom. No trouser press or iron in the room (I could have phoned housekeeping to have one delivered to my room but this is time consuming and inconvenient) also no tea or coffee facilities in the room. (coffee delivered to the room is not complimentary!). At paying well in excess of Eur 300 per night I expect the basics in a bedroom. On two mornings the "do not disturb" light outside our room was ignored and we were in fact disturbed.
On my last evening at the hotel I phoned the restaurant at 8pm stating that I was a resident and was told by a french gentleman that the restaurant could not facilitate us until 10.30pm. While on our way out of the hotel (on our way to find another rest.) my partner causally enquired to the restaurant manager(the same French gentleman I previously spoke with) as to the availability of a table and we were immediately shown to a table . The restaurant was half empty and we counted 31 free seats not used the whole evening. Why I was told by phone to wait 2 1/2 hours is a mystery?. The food was only adequate and having finished our main course our plates remained in front of us for 25 minutes before being cleared away. (not the most speedy of services!)
I must say I did enjoy the spa. I had various treatments which were good however the manicure was the worst one I've ever had. It was a nail file with a coat of nail varnish!!. At Euro 50 I would have at least expected my nails to be buffed!. My nails were painted and I was shown straight out of the room with my nails still wet. By the time I went to reception to pay for my treatments my nails were completely smudged and I had to ask the receptionist at the spa for nail polish remover. I was amazed that she did not offer to have my nails repainted and gladly took the Eur 50 from me. It was the most expensive nail file I've ever had.
Would I return to this hotel or recommend it to friends?.....unfortunately not.


(4 votes)






