Having read all the reviews on the site we thought we would go for four days including New Year. Here are some thoughts and comments:-

Not that easy to find but if you see the EYE cinema it is next door.

Had to struggle in with our luggage which was a shame as I am on crutches at the moment. The booking in process was painful as there was no-one to show us to our room and they had to dig out the restaurant manager to do it (which she did well). Also it is really annoying that the check-in people keep answering the telephone when checking people in. It just adds to the time and is plain rude.

Be aware that a Junior Suite is better than a Luxury Suite. Just a fireplace I think. Our Junior Suite we were in had a fantastic view and the room was excellent. However if your vision of a Suite is a separate bedroom and living area then think again as they are combined in one (large) space. The bathroom is excellent with great products.

Book your treatments well in advance as when we tried on arrival we got a funny look and were told that they are always booked up for a long time ahead! To be fair we got in on a cancellation later.

The restaurant is very good - ask for a booth.

The service in the bars and lounges is excellent.

So overall a very good experience - you will enjoy it!

Just returned from an excellent 3 night New Year stay the G.
This is a really lovely, very chic hotel. From the outside, it's part of a glass-fronted shopping centre virtually sitting on a roundabout, but you won't be disappointed when you step inside. The decor is very stylish, the restaurant is excellent, and there are so many staff that you can't fault the service. Well worth the money for a special occasion like New Year, and be sure to take advantage of the airport pick-up if it's available. The Spa facilities are also top class although it is very busy, so make sure you book in advance. NB. If you fancy a change of scenery, the Hunstman Inn across the road does really good food and is well worth a visit.

My boyfriend brought me here for a two night stay as a birthday treat. From the moment we arrived till the moment we left was pure luxury. Yes it is expensive and cant really be truly experienced on a budget but for pure indulgence this is the only place to go. We were collected from the Train station and then shown around the hotel which i think is a really nice touch, the staff were so so friendly and very attentive, to be honest we went into town on the Saturday night and found ourselves wanting to go back early to sample the cocktail bar!!! We went to the ESPA spa on the morning we checked out and that really was the perfect end to a perfect stay. The only one fault and its a very small one is that the bath is too long, if you want to strectch out and relax you find yourself sinking under because you cant reach the end and there is no footrests on side even. The other one thing was that the air conditioning wasnt very effective and i had trouble sleeping as it was a bit stuffy, but those observations wouldnt affect me staying there again by a long shot. I cant wait to re visit

Myself and a friend stayed here for a post christmas getwaway. We were expecting good service and to be treated well and we were. I was a little dissapointed at first when the thermal suite was out of action due to technical problems.We also did not relaise you had to book in advance for treatments/use of the espa, but due to cancellations and a very friendly and helpful receptionist at the spa we managed to have treatments on day two of our stay (but not the thermal suite). Generally the service and attitude of the staff was very good and friendly. Overall it was good value and gave two friends a special treat!