We treated ourselves to a week-end at the G for our anniversary. First impression is that it does not look like a 5 star hotel from the front - hotel is in a retail park, but we were impressed by the valet service and check in staff were very pleasant. You will either love or hate the decor. Personally, I didn't like the poorly lit, and very darkly decorated corridors or the pink lounge - which was extremely hard on the eyes. I did love the other lounges which were very opulently decorated and fresh flower arrangements at the hotel were beautiful. Service at the bar was painfully slow, we waited about 10 minutes to be served our drink. My Husband used the gents before we went to town, there were no paper hand towels left and the bins were over-flowing, which he reported to reception. On returning that evening, we decided to have a night-cap and my Husband used the gents again, only to find no hand towels again. He told people at reception again, not what you would expect from a 5 star hotel. In general, we felt service was either all or nothing. Staff could not be more helpful at reception, but at breakfast we asked for white pudding, which we were told would be brought over to us and it wasn't. On the plus side rooms were lovely and I have to agree the beds are the most comfortable I have ever slept in. On the whole not good value for money and totally over-rated.


(4 votes)






