A wonderful hotel, Beautiful contemporary style.
Friendly staff without exception,
Espa spa at the hotel is excellent if a little overpriced.

Though the service felt 5-star, I am afraid that the rest of the hotel felt more style over substance in many respects.

The design of the hotel (in a warehouse on a retail park 5 mins cab ride from town) is obviously a talking point, but not to everyone's tastes - if you are put off by bubblegum pink in the morning, this place isn't going to be for you.

It was VERY busy at night, as the bars are obviously a destination for non-hotel guests. Not very pleasant for a quiet drink, though good if you like a clubby atmosphere.

The rooms were perfectly pleasant, well designed and a brighter antidote to the very dark corridors. The rooms aren't particularly large, but the beds were super comfy.

Concierge were great at providing hair straightners and irons on request. Unfortunately though, concierge suggested a really very duff restaurant. I explained that we were looking for a Modern Irish restaurant, and that we were really into food. We were sent to a below average awful place that served mixed-med dishes (mostly involving uncooked cream) - perhaps the restaurant used to be nice, but I was very suprised that concierge in a five-star hotel would suggest somewhere so far below par.

The spa is WONDERFUL. By far and away one of the best hotel spas I have ever been to. Shame that guests are therefore charged 30euros to use it. And I wasn't told about this until I was leaving.

The food at breakfast was OK, but most guests are seated in a different room to the food, and the room was cramped and very busy. We were placed in the Middle of the room, and I felt that I was on a conveyor belt - not what I would expect from a five-star hotel.

Overall, it felt that the hotel comes first and the guest comes second at the G - staff hoovering the main rooms of the hotel during the main breakfast time, the maitre'd virtually barging me into the breakfast bar as he marched guests through into the restaurant, the snooty response that guests don't usually use the gym when we asked where it was (no signs), the charging for the spa and the conveyor belt breakfast all niggled and slightly ruined our stay. I normally enjoy boutique hotels but this was not a relaxing experience unfortunately.

This hotel will not dissappoint, from the valet parking the moment you arrive to the sumptuous rooms....this is a true 5 star hotel.

The rooms are breathtakingly beautiful, we stayed in a deluxe and I can honestly say it wasone of the best room I've stayed in. Everything was top notch, from the plasma tv to the perspex coffee table, seperate shower and bath to the deep fluffy slippers and robe.....I could not fault one thing.

The staff are one of the best aspects of this hotel. They are friendly and so very helpful without being overly so or snotty which is where alot of hotels fall down. Although most of them were foreign they had excellent english which is sadly becoming a bit of a rarity in hotels in Ireland. There is sort of a laid back charm with the guest's happiness being their no 1 priority and they were all delightful!

I think the hotel's success is based on the outstanding attention to detail, just a few of the things that impressed me were the friendly valet parking, the mini guided tour of the hotel when you arrive, the complimentary dvd supply, the gorgeous cupcakes that greet you in the room, the amazing amazing design of the lounges....and there are many more!

If you want the real 5 star experience just stay here, you'll love it!

My boyfriend booked this hotel as a surprise for my birthday and what a surprise. From the time we booked in to the time that we left, it was an absolute pleasure! We were shown to our room by a very efficient and pleasant young man and I was floored when I saw the room. Absolute luxury! the bed was huge and the most comfortable one I ever slept in!

The dimly lit corridors complete with the unusual decor were certainly a talking point! The lounges on the ground floor are fabulous and as for breakfast the next morning...lovely and relaxing. The choices were quite impressive.

The staff were a pleasure to deal with.

I can't recommend this hotel enough and will definitely be returning again soon!!