Very good location
Took a little to long to check in.
Room service menu not great but a lot of good restaurants around. Staff very nice just need more of them it seemed to take forever even to get a coffee in saying this I would stay here again a smile can go a long way.

Having stayed here for a few days whilst on business, I was greatly impressed by all aspects of this hotel. (Thank you trip advisor-I was solely influenced by the previous good reviews)!

Constantly all staff were genuinely friendly, extremely polite and helpful in meeting ones needs. Not only was I very impressed by the service I received I often witnessed how good it was to other guests too. Really consistent Irish hospitality set on providing exemplary customer focus.

I stayed in one of the deluxe rooms and could not have been more satisfied. Some wonderful touches ensure your stay is enjoyable and as trouble-free as possible. The floor level blue LED nightlight is a great fixture. I have never slept in a hotel room that was so quiet! The free wi-fi is both fast and reliable and there is a wide choice of complimentary TV channels should you decide not to frequent any of the excellent pubs, restaurants and bars, all within close walking distance. Even a very informative tourist information office is situated a couple of doors away.

The food served here is indeed excellent and well presented. Fresh flowers on the dining tables are a nice touch as are all the lavish and comfortable furnishings throughout the hotel.

Yet another example to highlight hotels that are run independently of the bigger chains can often be so much more attentive to detail and provide consistent outstanding customer service. I will certainly be staying here again in the future. This really is a well run hotel that ticked all my boxes.

Generally below average for a modern 4* hotel. The T.V remote in our room did not work and the washhand basin would not empty. Having received our starters in the restaurant we were informed that one of the main courses selected was not avilable. Restaurant menu is very old fashioned. Overall a hotel well past its best.

We chose to stay here on the basis of other TripAdvisor contributors. The location, just off Eyre Square, is excellent - the main shops are in easy walking distance as is the Bay and the Spanish Arch.

The hotel has its own car park, but if full, the staff will valet park - the gentlemen were friendly, helpful, and swift.

Our room was at the back of the hotel, and was rather warm - the weather was actually unusually hot for Galway, so maybe this was why. We couldn't keep the windows open because the air conditioning units outside were noisy, so had to use the in-room aircon (also rather loud!). However, the room itself was very nicely decorated & clean.

Food was good in the restaurant, with a good wine list. All the staff we encountered were very helpful and pleasant.