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“Made to Feel Special” 5 of 5 stars
Review of Ross House B & B

Ross House B & B
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Ross House B & B
14 Whitestrand Ave. | Lower Salthill, Galway, Ireland   |  
Hotel amenities
Ranked #120 of 187 Galway B&B and Inns
washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Made to Feel Special”
5 of 5 stars Reviewed March 23, 2012

We found the Ross House from a recommendation from the tourist information center. After driving from the rental car lot in Galway ( our first Irish driving experience) we were so happy to settle in to the Ross House. Sara was so amazing. She took care of us as if we were her children! She gave us great ideas of day trips to take as we had no itinerary. The B & B was immaculate and homey. Breakfast was made to order and wonderful. While the rooms and bathrooms are smaller than American lodgings they are very nice, and if we wanted rooms fit to American standards then we should travel in America. Kudos to Sara and the Ross House!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Santa Ana, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2012

The room was small but neat and clean. Sara was very kind and the breakfast was cook to order and excellent. Location is great - a 10 minute walk to the city center. A very nice stop.

Stayed March 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn
1 review
5 of 5 stars Reviewed September 22, 2011

Walking into Sarah's b&b was like coming home. This is an incredibly warm and gracious environment with an excellent breakfast run by a totally accommodating woman who will absolutely help you out to the best of her ability. Ross House is clean, organized, calming and I can;t recommend it enough. If I am ever lucky enough to go back to Ireland, a return stay will be a must. After a jaunt in the hectic center of town, its nice to come back to.If you're too tired to walk to Salt Hill, its only about 6 or 7 euros away by taxi. If not, its a lovely walk along the prom.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 20, 2011

Ross House is in a great location – a short 10-minute walk to Galway city centre. The neighborhood is nice and quiet. Sara is a lovely hostess – very helpful with directions and places to go in Galway. Yes, the bathroom was small, but that is part of the adventure, and the three of us were able to share it and be downstairs by 8:30 for a great breakfast. Breakfasts were delicious and plentiful – Sara’s pancakes and French toast are a must! Sara also went out of her way to help us retrieve our cell phone that we left at the previous B&B in Cork. We would definitely stay at Ross House again!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Owatonna, Minnesota
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 7, 2011

My husband & I stayed at Ross House for 3 days and had a wonderful visit. Sara was exceptionally friendly and helpful. The breakfasts were delicious and varied from a full Irish breakfast to fresh fruit, according to our wishes. Our room was clean & comfortable. The location of Ross House was nice - a quick 10 minute walk took us into the city center & a 5 minute walk took us to Galway Bay. There was plenty of parking space and easy access to the highways. I would recommend Ross House to anyone traveling to Galway.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Acton, Massachusetts
Top Contributor
199 reviews 199 reviews
41 hotel reviews
Reviews in 90 cities Reviews in 90 cities
1,058 helpful votes 1,058 helpful votes
2 of 5 stars Reviewed August 5, 2010

I hate writing bad reviews, but Ross House definitely merits a whopper. When we talk about Ross House now, my family joking refers to it as “Ruff” House. It was a huge disappointment. Yes, it is well-located from the perspective of being able to walk (20 minutes) to Salt Hill or (15 minutes) to downtown Galway. But don’t believe it’s unique. The area is scattered with B&Bs charging the same amount, and even during arts festival week, there is plenty of vacancy for walk-ins. We were even tempted to move out when we discovered Jurys Inn, located in downtown Galway, was offering large “American-sized” rooms (albeit without free parking or breakfast) at the price we were paying.

Ross House may be okay for average travelers who don’t expect much, but having seen what Ireland has to offer, and having traveled extensively in other countries, we were astonished by the level of service and so-called comfort at this B&B. Our room was a postage stamp – smallest room imaginable. It was the subject of numerous jokes after our stay, but during the two nights, it was the source of quite a bit of frustration. In her defense, the hostess had promised us a different room which was of “normal” size, but I changed the dates after the original reservation to a time when she had evidently planned some renovation. Still, this was a month prior to our arrival, and she never let me know that our normal sized room was to be replaced by a glorified closet. There wasn’t even running water in our room the evening of arrival because the bigger room’s bathroom was getting fixed. Not a big deal, I suppose, but at 90 EUROS a night for two adults and child, this was a costly inconvenience.

Describing the room is borderline kinky, but here are the unmistakable facts: 1) The bathroom was so small that you could literally sit on the (poorly fitted) toilet seat, brush your teeth in the sink hanging over your body, and with your legs extended, rinse your feet in the shower. God forbid you were heavy or tall! 2) The shower was so small that you needed to keep soap and shampoo on the bathroom sink. Any attempts to wedge them inside the shower stall were fruitless; they would be knocked over the first time you turned while bathing. 3) There was so little floor space in the main room that the suitcases blocked the single path to the bathroom, and there was actually a crevice cut out of the closet door to allow it to open by passing over the front door handle. 4) Also, while this wasn't a noisy area by any means, the walls were sufficiently thin so that you could hear not only running water but also (sorry to say) the bowel movements of our neighbors at 5 AM (no joke).

If the rooms weren’t enough, the breakfasts were a bomb – almost literally. Both mornings we awoke to a smoke-filled house because the hostess had burnt the toast. When we came downstairs, the windows were closed, but we were assured that the house had already been aired out. In addition, the food – which, to our chagrin, we had to pre-order upon arrival the previous afternoon -- was mediocre at best. Gone was the thin sliced smoked salmon we had in Connemara; instead, we had less delicate (smoked?) salmon steak, seemingly cooked and served cold. The store-brand yogurts had been purchased in bulk and were of the 4 oz variety. The coffee was literally undrinkable, and when we made a comment, the hostess made us feel guilty by offering an exception to give us one from a different machine which – for some reason -- usually came at a price. The eggs and French toast were a bit blah, “fresh fruit” included things like sliced unpeeled banana, and, my son’s hot chocolate was clearly instant.


One rather outrageous incident added a final blemish to the stay. When the hostess made up our rooms after the first night, she took the liberty to relocate and pile our suitcases in the pint-sized closet. Typically a guest’s personal belongings are off limits, and in this case, either because of the hostess’ "I know what's right" attitude and/or the undeniable fact that her room was way too small to maneuver comfortably, she displaced our suitcases which weren’t ready to be moved and stuffed them 'out of the way'. Not only was it unsettling to know that someone had manipulated our open suitcases, but it also required us to schlep them out one by one, resettle their contents, and once again “unpack” in the limited floor space allotted.

All in all, this was our least favorite B&B and we would never return. In spite of her politeness, the hostess made us feel uncomfortable, the environment was stale and unfriendly (the guests didn’t talk to each other), and our attempts to adjust the bill – given the fact that we lived in a room designed for elves which would have easily violated numerous OSHA standards – were met with stubborn coldness. For what we paid, this was not an honest value, and it reflects on the establishment as a whole.

  • Stayed July 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed May 10, 2010

Sarah was an excellent hostess. She was very friendly and gave us excellent advice and help. Breakfast was the best of our tour. Sarah made us pancakes one night and french toast the other night. While the house was a bit difficult to find, the location is a reasonable walk from both Galway city (walking Street) and Salthill Center. On our Aer Lingus driving tour this was the best B & B, of our 9 nights at 5 B & B's. Rooms were comfortable with a good shower. Paula wanted to swim laps and we went, one morning, to the Leisureland Pool. Incidently, the Leisureland websight has a excellent map. There is free parking across from the Salhill Center which is quite close. Salthill has a casino and a good Chinese takeout. Quay Street in Galaway is easy to reach and full of shops and restaurants. The original Claddagh village was in this area. Bill and Paula Smith, Milwaukee Wisconsin USA.
E-Mail: wsmith@milwpc,com

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ross House B & B

Address: 14 Whitestrand Ave. | Lower Salthill, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #120 of 187 B&Bs / Inns in Galway
Number of rooms: 4
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