Stayed here for the first time over the weekend with extended family, the hotel is big & very spread out so had quite a walk to the rooms.
Reception staff were lovely when we were checking in, we asked for extra pillows & they were in the rooms within 10 minutes.
One of the lifts wasn't working at all on Saturday and when we were going down to breakfast Sunday morning the second one had stopped working. Not good when travelling with someone who finds stairs very difficult.
We decided to eat in the restaurant on Saturday evening, it was very busy & we had about a half hour wait which wasn't too bad. Got seated & ordered easily. Two of the group got served, the rest of us waited, three more got served & I waited - eventually had to ask where my meal was!! Two of the others had finished by the time I got mine - which was very poor. It was obviously prepackaged & the sauce had curdled so I couldn't eat it. One of the others ordered pizza & it was burned round the crust on one side. We told the waiter who apologised but wasn't too bothered.
We decided to brave dessert - got the menus & had to call the waiter over 30 minutes later to take the order & waited a further 25 minutes to be served.
The restaurant was very busy but that can't be an excuse for poor food or service.
The next morning was no better - got up & had no hot water! When we went to check out I mentioned it at reception & was told - the boiler's broken, sorry - have to say the reception staff weren't at all bothered.
Overall a very poor experience & definitely won't be going back
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- Also Known As:
- Days Hotel Galway