The duty manager who worked on the Friday evening and Saturday morning was RUDE, OBNOXIOUS, CONDESCENDING, and EXTREMELY UNPROFESSIONAL. Our very simple request to alter room bookings was dismissed, He displayed very poor business skills on a Bank Holiday weekend when he could have resold a room that we didn't need, (while we were trying to cancel one of the rooms potential guests were being told on the phone that the hotel was booked out and we had a room to return to them with 24 hours notice ). It was a terrible hotel, dirty, run down, and badly in the need of a major face lift. The buffet food at the breakfast was cold, and left a lot to be desired. The bedrooms were NOT CLEANED PROPERLY!!!!! The staff need proper basic training. I would never recommend this hotel to anyone.Our group of 15 who stayed two nights were disgusted with the poor service we received. None of our group will be returning to Flannery's again or advising friends, family or work colleagues to go there all because the manager displayed a seriours lack of professional manners.