Well myself & a group of girls stayed at Flannery's Best Western for the bank hol weekend. The hotel itself is grand, food was lovely, staff fairly friendly and rooms were great. But one area where they fall down in a major way is Security!! I was sharing with 2 girls so we were in a triple room, one of the girls went to bed early and awoke at the early hours of sat morning around 4-5am with a strange man at the end of her bed, the night porter on reception had given this man a key to our bedroom, thankfully nothing serious happened!!! now if they had used their heads and looked at the reservation list they would have seen that it was only girls in the room - NO MEN!!!
We brought this matter to the attention of the general manager and to be honest he did not seem to see the seriousness of the situation, i mean anything vould have happened, she could have been attacked or raped!! We will be writing a letter of complaint to Board Failte and to Best Western. The lack of security is totally unacceptable in my opinion.

well that's my tupence worth.

I have stayed in hotel alot of times in the past year sometimes on business and some weekends away with my partner for the weekends and I was always meaning to do a review. This is a large hotel with lots of outdoor parking which makes it really handy for getting to and from Galway City without having to worry too much about the traffic. It is a 5 minute drive to the centre unless you hit traffice during rush hour which is pretty bad during the week from 9 to 7pm. The rooms are big and well designed, I have stayed on the 1st 3rd and 4th Floors. The 1st floor rooms are my favourite but if you like larger room then the 4th floor is better and had free wireless internet access. The 1st floor has king size beds and duvets and is really comfy and romantice. The breakfast has always been good its buffet and there is a good choice and staff are very friendly and recognise that you have stayed before.

The bar is lovely very modern but still cosy and friendly,guinness is too good and there is always a gang to old guys at the bar counter chatting away and having heated chats about the GAA

The dinner is good in both the bar and the restaurant the one thing that I would say is that the restaurant is a bit old fashioned and not anywhere as nice as the bar!

All in all it is a friendly nice clean hotel and the staff and managers work hard and seem to care and always available to chat.

Oh nearly forgot the receptionist and night staff - All great too.

We arrived around 8 PM and found it difficult to find a parking spot at all in the lot. I told the receptionist that the lot was full and she said "no it's not" (it really was full). Rude.

At any rate, we made it to our room. Upon entering, the lights flickered and took about 10 seconds to turn on. The bed was really run down and needs some serious updating. I wouldn't touch the comforter and the brown blanket they had on the bed wasn't any better.

We were tired, so we slept OK, but in the morning when trying to take a shower...there was dirt caked onto the bottom of the tub as it had not been cleaned, as well as drippings of shampoo or something that had not been washed off the walls of the tub from the previous guest. I'm guessing that it had not been cleaned and really turned me off.

In all, I would NEVER stay here again. It was definitely out-dated (not that the decor much matters to us), but they need some new towels, bed linens, and to clean the bathroom before the next guest arrives! Warning: if you want to stay in a hotel that does not clean the bathroom before the next guest arrives, then this is the place. Otherwise, don't stay here.

My husband and I stayed at the Best Western in May while traveling in Ireland. We stayed in 5 different towns and hotels and were pleased with our stay here.
The hotel may appear a bit dated on the outside but we were surprised with how nice the interior was, as it appears to have been updated. I did ask for one of the updated rooms as I had read previous reviews and it seemed like there were a mix of old and updated rooms in the hotel. We were given one of the updated ones and were happy with it. The room was very nice, great furniture, the bed was super comfy and one of the best beds of our trip, really nice linens and the bathroom was great as well. The bar and lounge were a cool place to hang out upon returning from your days travel. The hotel is not in the center of town, so you do need a car to get around, but we had one and were visiting other tourist attractions that required one anyway. The breakfast was a buffet style traditional Irish breakfast which was very good. I also found the staff to be quite pleasant. This was our first stay in Ireland and unfortunately due to some airline connection troubles, our luggage did not make it with us and was delayed a day and ½, however, the receptionist was kind enough to contact the airline for us and follow up to make sure it was delivered to us and was placed in our room once received. Overall we had a very nice stay here and I would recommend this hotel. My only suggestion is to ask for an updated room when doing so as it appears from the other reviews that some people had the older outdated ones.