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“A Nightmare! Never again” 1 of 5 stars
Review of Radisson Blu Hotel & Spa, Galway

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Radisson Blu Hotel & Spa, Galway
4.0 of 5 Hotel   |   Lough Atalia Rd, Galway, Ireland (Formerly Radisson SAS)   |  
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Ranked #18 of 56 Hotels in Galway
Ireland
1 review
5 helpful votes 5 helpful votes
“A Nightmare! Never again”
1 of 5 stars Reviewed November 20, 2006

Arrived there with my 11 year old son on a Saturday morning planning a shopping day out and to relax in the hotel.
Room booked incorrect so had to be moved - an hour wasted doing this. Adult Channels advertised on the TV guide in the room this should have been removed due to a child being present. Room standard - large stains on carpets. Remote control stopped working had to get maintenance to fix it. Room service excellent. Music from night club then started - we were unaware there was a club downstairs. Loud music and shouting. It got worse... some of the party goers brought their party to their room and we were awake from 3 am to 6.30 am!!! Screaming rowdy gang of men singing in room next door. Loud bangs, could feel vibrations on wall of them jumping. They must have had a stereo. no point in complaining direct as I figured no sane staff member would go up to the obviously drunk gang. Tried to complain next morning but large group of gang behind me in queue and I figured it was them due to their accents - felt uncomfortable. Breakfast tasty but had to queue - staff shortages - got coffee and toast when breakfast was over. Am writing to the Hotel to express my dissatisfaction. It appears in Galway that this hotel is used mainly for party people and to expect loud drunken behaviour both day and night! The Sligo Radisson is a pleasure to stay in.

  • Liked — Location
  • Disliked — NOISE NOISE NOISE!!!
  • Tips/Secrets — Stay away
  • Stayed November 2006, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
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English first
Tipperary
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2006

We were pleasantly surprised by this little gem hidden in the heart of Galway City. Nice and Quiet, no big bar to worry about. Lovely clean rooms, great staff. Spirit One Spa (Complimentary) is a great bonus when staying in a hotel.

Looking forward to staying in the New Year.

  • Liked — Location and a Spa in the City
  • Disliked — Views
  • Tips/Secrets — Book a back room. Higher Floors
  • Stayed October 2006, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 27, 2006

Iv stayed in a few Raddison hotels before this hotel did not disappoint. Staff, Food and Location all above average. It was a pleasure to go to Ireland and the west coast is one of the most spectacular places Iv visited. I would certainly go again and again and again!!!

  • Liked — everything - could not find fault
  • Disliked — was not able to stay long enough
  • Tips/Secrets — try the oysters - Fabulous!!
  • Stayed March 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 23, 2006

I stayed here one a busy Saturday night with my Aunty.
The hotel itself is clean, modern and very comfortable - we had a beautiful sea view room. The beds were extremely comfy and we both slept well. The location is pretty central to the city and the hotel's concierge is very good at booking taxis etc for you. Breakfast is a real treat with a huge variety to choose from and kept me going until late in the evening. The staff at breakfast were also very friendly and helpful. I didn't manage to have time to expereince the spa facilities, but they did look divine!
However, I would be unable to rate this hotel as excellent due to my experiences with reception and the ridicuolus car parking situation. On check-in, the girl on the desk did not speak very good English so was not able to deal with my queries very well. I asked her about the complimentary underground parking as there was a sign saying that it was full. She said that we could drive in as there are spaces reserved for the hotel and somebody down there could help us. She also said that on check-out we should bring a "receipt to be refunded." When we entered the car park there was no sign of any spaces reserved for the Radisson SAS and the only signs down there were for another hotel. It was all very confusing and all a little maze like and there was nobody down there to help. On the morning we checked out I paid for the car park and brought the receipt to reception to be refunded as I was told on check in. A different lady checked us out and infomed us that we shouldn't have paid for it as they put it through a machine at reception for us. I explained my earlier converation to her and she said that couldn't possibly be the case (i.e that I was lying!) and that there was no possibility of being refunded. I found this to be very short sighted but could not be bothered arguing - the hotel was lovely and I enjoyed my stay, it's just a shame that my dealings with reception did not live up to the standards throughout the rest of the hotel.

  • Liked — the beds!
  • Disliked — car parking problems
  • Tips/Secrets — Try and book a sea view room
  • Stayed September 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 21, 2006

Clean, fresh modern hotel in a great location for the centre of Galway.

A little pricey, but the rooms, bar, restaurant, views and a buffet breakfast that can`t be missed. A trip to Galway is a must - as is this hotel

  • Liked — The beds...best night`s sleep in a long time
  • Disliked — A little on the expensive side
  • Tips/Secrets — Don`t miss the breakfast!
  • Stayed September 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 19, 2006

I was treated to a 5 night stay in the Radisson Hotel in Galway by my husband as a birthday treat 2 years ago - Unbeknowns to me until we arrived, my husband had booked us into the executive Level 5 floor which has luxurious suites overlooking the lough - the rooms are literally the size of a house complete with fabulous balcony, 42 inch plasma screen on the wall, surround sound, remote control lighting and a bed that would house a family! (I kid you not!).

The location of the hotel is perfect - you have your peace and quiet overlooking the tranquility of the lough, but you are also just a mere 5 minute walk away (even less I think) to the main shopping area in Galway - a shoppers heaven in comparison to rip off Dublin!!

The staff in the hotel were so pleasent and attentive to our needs, no request was too great or too small......we felt so well looked after. The exclusivity of staying in "level 5" meant that we had a key card that would only grant holiday makers that had booked into the floor access from the lift to the bedrooms - so the floor was lovely and quiet. The Club level even had its own "executive lounge" which provided you with free cappucinos etc... all day along with unlimited access to the internet - you were even invited to a reception every day with free drinks and nibblies provided - although to be fair, we never got round to going as we were usually out in the shops or chilling in the room. (lazy I know!)

The Restaurant in the hotel is amazing - my husband and I are both foodies and envisaged ourselves going out for dinner most days, however, we found the quality of the food so fabulous that we only ventured out 2 of the 5 nights!

The Spa Facilities are some of the highest standards we have ever seen - the thermal suite is a must - for only €15 you are granted unlimited access to it for the whole day - which is easily done as there is so much to do in it.

All in all, we had a super time. If you can afford to treat yourself to a club level 5 stay do it - its well worth the extra money. Next time we travel to Galway, We will definately be staying here again!

  • Liked — The restaurant and the amazing rooms in Level 5
  • Disliked — Could not fault the accomodation - it was amazing.
  • Stayed September 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
limerick, ireland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 10, 2006

my wife and i stayed in the radisson for a weekend in september 2006. I had seen a number of the complaints about the hotel which i found surprising ( i regarded it as one of the best in Galway, and i've stayed in almost all of them). Location is excellent, parking is free in the (somewhat maze like )underground car park. Lobby is bright and airy, and we were quickly shown to our room ( 209) overlooking the (sea)lake, lough atalia. bedroom was large, comfortable and quiet, although late at night i could faintly hear the bass from the club downstairs, although not enough to vaguely bother us. Not too many Tv channels, the usual news/sport/ pay porn /film options.
Decided on breakfast in the room, got it at the exact time we wanted, 28 euro for two, we felt it was fine, as it was large, and spared us getting up early. ( breakfast in restaurant finishes at 10.30 am on sundays, could be later) Later on, had the buffet lunch in the Marina restaurant downstairs, 56 euro for two. Not the cheapest, but if you go and are hungry it's good value. Wine is included, all food you can eat, stay as long as you want. Children under 6 ( i think) were free. Staff, while sparse on the ground given the size of the room, were efficient and friendly, but the self service means you don't need tham as much anyway.
overall, we had no complaints, the location cannot be bettered, and if you can get a room with a sea view do so, cause it's worth it.
would stay again, no question!
tomasconneely@hotmail.com

  • Liked — location and comfort
  • Disliked — food a little pricey, not too bad though
  • Tips/Secrets — get rooms with a view. can be busy so book ahead. Get continental breakfast in bed!
  • Stayed September 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel & Spa, Galway

Address: Lough Atalia Rd, Galway, Ireland (Formerly Radisson SAS)
Phone Number:
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Galway
#12 Luxury Hotel in Galway
#17 Business Hotel in Galway
#17 Romantic Hotel in Galway
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel & Spa, Galway 4*
Number of rooms: 261
Official Description (provided by the hotel):
You are guaranteed the best of all worlds when you stay at the luxurious four star Radisson Blu Hotel & Spa Galway. Scenic Galway Bay views, luxury city centre hotel accommodation, excellent food, world class spirit one spa & leisure facilities, superb conference & meeting venue and elegant wedding facilities.Take advantage of some of Galway's great shopping streets, making it easy to explore the area's best attractions and fit some shopping in along the way! ... more   less 
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Also Known As:
Radisson Blu Hotel And Spa, Galway
Radisson Hotel Galway
Radisson Galway
Galway Radisson
Radisson Blu Hotel Galway
Radisson Sas Galway

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