Just back from a weekend.
This hotel is excellent but badly managed.
the good points first
Great pool and spa area
very good breakfast but queues are silly/
rooms are really nice.
nice piano music at weekends in a cool bar.
the weak points
The staff don't know how to direct you to the hotel as they are not natives and their directions are crazy, others had the same problem. Ask for the front door porter he is only a kid but he speaks english and knows where the hotel is by car. Oh its hard to find.
The shampoos provided are of a very cheap quality not befiting a hotel like this let alone a band b,
The mini bar was only half stocked., with cans of beer not bottles.
We needed plasters for a minor cut, it took 45 minutes and serveral calls.
The house wine in the front bar tastes like vinegar, really nasty.
conclusion.
The hotel is as good as many five star hotels in its decor. but it really poorly run and staff need training. The restaurant staff ignore most requests for tea etc at breakfast.
Its still my favourite in Galway. Pricey yes. room on fourth floor are best and ask for lake view










