My wife and I stayed at the Radisson, Galway for two nights between Christmas and New Year and had a thoroughly miserable experience. I am a Gold card member with Radisson so have stayed at many of their hotels throughout Europe and have generally been happy with each stay, although their standards do seem to be slipping with each passing year. We booked through the company website with specific details of the room we wanted (non-smoking, bay view) but after waiting 20 minutes to be checked in we were told that our room wasn't available as yet, the time was 4pm. On our return in the evening we were given what turned out to be a smoking room with no bay view. We asked to be moved, which we were, this time to a room with a camp bed along the window and no bay view. By now we were pretty angry and were finally moved to another room which stank of stale smoke. Too tired to argue we decided to go out and make the most of Galway's excellent pubs.

On return we found that the room smelt even worse than we remebered, further investigation found that the bed duvet was the culprit. Clearly unwashed and having spent time in a smoking room. Another phone call to reception and this time we were given free drinks tokens as way of an apology. The hotel bar is in fact very nice but service is very slow. As for the spa, well that was fully booked and the swimming pool was hilariously difficult to get to.

When checking out we were asked the mandatory 'did you enjoy your stay?', but when we said no we were just told to fill in a form. At 190 Euros per night I expect a lot more and would warn anyone against staying at the Radisson Galway

This hotel is way overpriced and I would advise anyone planning on staying here not to expect alot.We spent two nights at this hotel during our Christmas break in Ireland.Even though we checked in late in the afternoon we were told 2 of our 3 non-smoking rooms were not ready so we decided to leave our bags in the one room that was.When we got to the room we realised we had been given a smoking room...one of the staff happened to be walking by and asked us how we could tell????(the smell was very strong)...he suggested we opened the window????We had to go back down to reception with all our bags...the guy who assigned us the room apologised and gave us a different one (along with drink vouchers for our inconvenience).
Later that evening while relaxing in my room I got an awful smell while lying on the bed...at first I couldn’t figure out where it was coming from but I soon realised it was the stench of vomit and it was right there on the bed cover.I couldn’t believe it.I called reception and asked to speak to the manager...he came to the room and was very apologetic.Although he couldn’t move me to another room he obviously had the cover replaced and gave me a discount.
The rooms in this hotel generally do not match up with the modern facade of the lobby and bar.I found them to be a little bit cluttered with dated furniture and they all have this horrible mini bar display thing going on.(A glass door with a light shining down on two packets of crisps.In one of our rooms this light did not go off and we had to ask twice before they managed to sort it out).
The hotels Atrium bar is absolutely beautiful but totally understaffed.On one of our evenings we sat there for fifteen minutes before someone came to our table.At other times food we’d ordered didn’t come in time and we were generally unsatisfied with the service.
I went down to use the pool in my robe (without cash - it’s supposed to be free for hotel guests) and I was told I had to purchase a swimming hat for €2.50.I found this to be a very cheap stunt from a hotel that charges €190 per night and advertises a free pool but here they were trying to squeeze a few more coins out of their guests.Very bad taste!!!I complained to the manager and I was given a free hat.The pool itself was cold and the hot tubs were not that hot.The poolside showers have annoying buttons you must keep pressing to keep the water running...very annoying!Needless to say I didn’t enjoy my swim.
I’d just like to say that I’ve never written one of these reviews before and very rarely complain, but having paid so much to stay at the Radisson I was VERY disappointed and have been compelled to write this to let other people know of my experience.

I have stayed in Galway many times and the last visit I stayed in Galway. The Radisson SAS is truly fantastic. The service was wonderful and the staff really went out of their way to make me welcome in Galway.
The hotel is very modern and the rooms were beautiful. I selected the "level 5" rooms and they were like something out of New York and the service was great.
The spa was the best I have seen in any hotel for a very long time and I could spend days in there alone. The food was also great.
I will be back soon and look forward to it.
TF

Hotel is lovely, rooms and bathrooms are nice and big. Pub downstairs is very good also. We had a seaview room confirmed but were given a cityview room upon check-in. They happily moved us to a seaview room after we asked to be moved. The seaview is actaually a view of the bay. They also advised us upon check in that breafast was included in the rate, upon going to breakfast we were advised by seating staff that it wasn't actually included and when double checking with reception they realised their mistake and did not charge us. Nice easy walk to shops, pubs and resturants.