On arrival at the hotel there were no porters or offers to assist with luggage. We were given a room in the new wing which involves an elevator from the lobby to the second floor , a walk through the hotel corridors , another elevator and another corridor walk.
The bathroom was filthy and the overall room unclean.
We returned and checked out. The hotel refused to refund our money. Never again.

Considering the price charged and the brand name, I'd have expected more. When I booked (as a single traveller) I was asked if I'd prefer a room with a double or two single beds. I asked for the double and got the two singles. It would make me wonder what was the point in asking.

In the room itself, there was a broken glass in one of the drawers, which wasn't the most reassuring. There was also a problem with the way the bath was switched to be used as a shower; that's the kind of thing you hope would get noticed and fixed in this type of hotel.

Also, I went down to the bar to meet a colleague staying elsewhere in Galway. The music was so loud it was impossible to talk. If we'd wanted the Roisin Dubh, we'd have gone there. Added to which, it was the cheesiest kind of hotel music - the sort that went out of fashion in the 1970s - but played at a volume that only heavy metal warrants.

The good points? Welcoming staff and a good breakfast.

The Rad is in a great location, and is close enough to walk into town which is great. I also love the foyer and the bar.

Rooms are good. Spacious, and comfy beds. Good internet.

There is always parking, and the leisure centre is good, and usually not busy (when I go anyway).

Breakfast is one of the best anywhere. I just wish room service menu was a bit more adventurous, and overall some more interesting healthy option choices.

My husband had to go to Galway for work for a weekend so i went with him. We arrived down late on the friday night and no problems with checking in. It looks very impressive in the lobby. The room was big with a huge bed and bathroom. Breakfast is amazing could have whatever you want including muffins, donuts and pasteries. Loads of different jucies as well. Had lunch in the hotel buffet style which was great value could have the full buffet or just pick what you wanted so i just had a salad buffet which was only €6.50 I could of eaten all day - great value (includes bread, tea or coffee).

I went down to the spa and the girls are lovely. I am 27wks pregnant and hadnt been well during the week so had to change my treatment for something different and there was no problems could of even cancelled and i wouldnt of been penalised which some hotels do.
This hotel is in a great location well within walking distance of the shops.

I have stayed in the G and i think this offers more value for money.
Would go back again