Radisson is one of my favoured brands. This is a modern hotel with an impressive lobby and entrance atrium, tall indoor trees and glass elevators. The outlook is over Lough Atalia, an inlet of Galway Bay and the incoming railway line (but also what seems to be a local oil depot - that can't be helped). The staff were extremely friendly and welcoming but sadly the service was poor. Service was bad at dinner the first evening and the food average,so much so that I cancelled a reservation for the following evening. I booked a room on the Level 5 executive floor which was a magnificent and very comfortable room (although, in that standard of hotel, it was off-putting to discover the previous occupants' toiletries still in the shower cubicle: it made me wonder what else had not been cleaned or tidied up), The Executive Lounge facilities were poor and not worth the considerable additional cost. Newspapers I ordered did not appear on the second morning until I asked twice for them to be delivered. The continental breakfast in the executive lounge is very limited compared with the similar product I have encountered in other hotels, and on the second morning (as with the newspapers) there were no plates or cutlery. The response to my contact to the reception was 'we have a big group in.' Having said all that the hotel is conveniently located near the railway, the bus, the main square and main shopping street. On balance I would probably give it another chance.










