Stayed 3 nights at €190.00/night.
Difficult to find hotel carpark at first since they have chosen to name it the 'Railway' carpark - confusing since the railway station is across the road.

Had to change rooms first night due to noise from road at rear and trains rolling into the station - sound reduction and quality of windows is very poor (have a look at the windows in Bewleys hotels, Dublin - seems to be far higher specification).

2nd night 26/10/07- Having booked restaurant from our hotel room through reception we were told by head waiter that there was no record of booking. 'He' was very put out by this as though it was our fault, however he did give us a table - in the darkest, dingiest corner possible. The couple beside us had to ask for light to be turned up to read menu, the head waiter reluctantly obliged.
I asked for a different table, and although there were plenty of empty tables they were apparently all taken (college graduation seemingly - but hey, I also reserved a table for two and I am sure other customers hadn't specified which table they wanted - so first come should have choice of table, surely).

Anyway, other problems were lock on toilet door broken, light in main cupboard did not work. Beds very large, in fact uncomfortably large. The lifts were very intermittent, quicker to use stairs - other hotels generally have a separate lift for the carpark which is a good idea in terms of security. The Radisson carpark is open to the public, so any unsavoury character could take the lift from the carpark (without the need for a room key) to any of the guests floors (except level 5 of course) - in terms of security this is not acceptable and should be addressed asap. Also, on checking out we found several items added to our bill which we did not have. One of which was a large bill from the bar which was signed by someone else and with a different room number, so how could they have mixed this up with my bill??

The above might seem minor issues to some, but when you consider the price at €190/night you would expect a reasonably satisfactory, comfortable and safe stay (and remember Bewleys in Dublin is around €100 cheaper than this and in my opinion in terms of comfort).

I admit that the facilities are quite good (leisure centre, but very pricey spa) but I could not recommend this hotel since the experience does not justify the price.

Date 27th to 29th October
My wife and myself enjoyed a very pleasant weekend at Radissan SAS Hotel Galway. The Hotel is well located close to the center of Galway city and in easy access to the main shoping area. The hotel has excellent leisure centre and fitness centre. The dining area along with lounge was very nice.
The only issue was that for a four star hotel that more staff should be available at serving breakfast each morning.

I booked this hotel expecting nothing of character, but instead the reassuring quality which one finds in the larger chains. The room rate, three hundred euro per night, led me to believe that I would at least receive a better than average level of service from a chain which has served me well enough in the past.

My wife and I stayed on the fifth floor, supposedly the executive level. The room was fine, although for the price, I would expect more and better towels - I prefer not to flay myself after a shower. No one knew the passwords to the computers in the business center, meaning I had to leave the hotel to visit a cybercafe and when the problem was finally resolved, the computers proved to be more than a little outdated. Breakfast all three mornings was simply ghastly - but at least, being a buffet, it arrived on time. Which was more than could be said for the accompanying coffee - we ended up on one morning, wandering the room looking for a carafe of coffee. Lunch, when ordered, took between twenty and fifty minutes each day and was delivered by surly waiters. While my wife was speaking to the manager of the restaurant about a particularly irritating attempt at eating lunch, the gentleman actually walked off in mid conversation without a word of explanation. The last straw was this morning's twelve minute wait for the elevator to reach the fifth floor - it is all very well having a key guarded elevator but not when those who have the keys are trapped on the floor to which they have them. In fairness, it must be said that the Guest Relations Manager was superb but it must be extremely frustrating for such a pleasant, conscientious young man to have to spend his days apologising for the inadequacies of his colleagues.

I could fill a page with details but instead I'll simply perform an act of human kindness by advising everyone reading this who might be booked into the Radisson in Galway to cancel and find a nice bed and breakfast instead.

What brings this hotel down is the lack of any customer service at all. The staff made it clear to me that I was bothering them by checking-in. They proceeded to be rude to me the entire stay. The hostess in the breakfast room couldn't crack a smile. The rooms are uneventful but clean. I read an earlier review that the rooms are dirty. Not true. Also, it is hard to communicate with any staff because they speak little English. When in Ireland, and especially Galway, make sure you are staying in a hotel that has not lost all of it's Irishness. You could be in a place like this at home. (United States, that is)