Very good hotel, customer service is average. Check-in staff were very helpful, management staff when you complain (not so helpful). Food in restaurant absolutely brilliant - great choice and quality - would highly recommend. Leisure centre a joke- do not book this hotel becuase of leisure centre!
To explain we booked this hotel for a wedding anniversary and thus booked the jacuzzi suite which was supposed to have a view of galway bay. The view was out of a side window which didn't particularly impress! There was no shower becuase of the jacuzzi (which they didn't tell us when booking it). Jacuzzi was lovely - very relaxing. However jacuzzi suite was on first floor and noise from bar was very bad. When we complained about the noise when checking out management were less than helpful. In saying all that it is a lovely hotel and would stay there again for the location and the restaurant. However would not pay extra for a suite or sea view room!









