We recently stayed in the Galway Bay for a wedding and while we were very happy with the facilities, food and room, we had major problems with our booking on arrival.
We had booked a room 2 months in advance on the hotels own website and got a great deal on the price.
The booking was confirmed by e-mail and a deposit was taken out of our visa card.
However on arrival we were told that there was no booking in our name. I had not printed out the confirmation so we were forced to leave all of the other guests to enjoy the champagne reception while we powered up our laptop on the reception desk in order to prove to the receptionist that in fact we did have a booking. About 40 minutes later when we finally got all of the information together, she conceded that we had in fact booked and muttered something about having to put someone else out of their room.
This was entirely unacceptable and we were really annoyed at having to prove the booking as they did not seem to be able to check their own systems.
When I mentioned this to a friend he said that he had the same experience with a number of relatives who had travelled a great distance. Their rooms were also not booked even though they had been sent confimation numbers and the deposits had been paid.
The Galway Bay need to sort our their booking systems ASAP!









