I have stayed in hostels in almost every Western European country. I am not a finicky traveler - I'm fully aware that less money means less conveniences, and I am willing to forfeit a bit of comfort for extra spending money to use on adventures and souvenirs. Unfortunately, in the case of Ashford Manor it was not comfort I was giving up. It was cleanliness, service, and safety.
The Ashford Manor calls itself a B&B. I assume they find this logic as they do in fact have beds in their rooms and service something they call breakfast. This place is not a B&B. There is no warmth. There is no charm. This isn't even a hostel. There isn't a word for what this place is. My family and I (all over the age of 18) arrived at this place in the afternoon and were told where our rooms were. They didn't even attempt to put our rooms near each other, and they didn't even properly explain where we needed to go to locate our room. They have taken a few houses and connected them together to make one hotel. The problem in this is of course the fact that they're not actually enclosed and so you have to walk outside and through sketchy little courtyards to get to the other houses. Then you have to climb rickety stairs with your luggage only to find that - hey! - the room is so small with two double beds shoved in it that there isn't even room to open your suitcase. There was maybe a foot between the end of the bed and the wall, and maybe another foot between the two beds. This room was barely suited to ONE double bed, much less two. They advertise having kettles and hairdryers in each room. There were neither. The bedspreads weren't just stained - they were filthy. The walls and floor were worse. The linens were so questionable that I laid a tshirt over my pillow and wore long pants and a sweatshirt to minimize my contact with them.
It was about 50 degrees when were in Galway, and the heat wasn't on. The rooms were positively freezing. The shower was worse. The hot water ran out in the middle of my mother washing her face, and when I say "ran out" I mean completely stopped coming out of the faucet, leaving her with soap on her face. The water pressure was so low that it took me 30 minutes to rinse my hair and if I held the shower head facing upwards, the water couldn't even force itself out of the head. In case that wasn't bad enough - it was, once again, filthy. The shower and toilet had clearly not been cleaned, and my sister's room had black mold growing in the bathroom.
The breakfast was unbelievably subpar. There was one woman cooking and one taking the orders - the one taking the orders BARELY spoke English (seriously? We're in Ireland) and was confused by anything you said to her. Why was she taking orders? Their "full irish" came with, I swear to god, a 2oz little jar of beans. Nothing tasted right. The coffee was instant but they put it on a coffee machine as if they had brewed it. They advertise a bistro and wine bar - there was no bistro and the "wine bar" was a shelf with wine glasses and a wine cooler sitting next to it.
To add insult to injury, we were out until 11pm the second night of our stay watching football at the pub and my mother, sister, and brother, came home to their room to find that their things were gone and had been replaced with someone else's things. In the morning, my mom had told them about the hot water situation and they assured her that it would be resolved. Presumably, they had thought it a good idea to move them to another room. Fine. But not only did they invade my family's privacy by packing up their things and moving them, they did so without notice and with no notice of where those things had been relocated to. It was in a panic that we realized that not only do the owners not live at the place, they don't even have staff on the premises in the night. Luckily, a teenager who is living there longterm while going to school heard us talking and called the owner's teenage daughter. The owner had no idea where my family's luggage was. None. He then sent my mother looking in all of the rooms for their things. Eventually, they found them in one of the rooms. The owner told my mother that she had a "special key" that would open another door. The actual state of affairs is that every room can take the same key. How's that for secure! In the morning, the owner came in and said she thought it'd be better to move their things than not and that she had no number to contact us at. I don't know about you, but I cannot remember the last time I booked a hotel without leaving a number on the reservation. They could've left a note on the door. They could have done a million things. Instead, they packed up my family's things and moved them to another (unsatisfactory) room and allowed their teenage daughter to crash in my family's previous room.
I am not exaggerating when I say that this place should be shut down. I am going to report them to the Irish board of tourism. The images on their website are misleading and bordering on fraudulent. These people are basically slumlords and they charge FAR beyond what their services are worth. We stayed at a beautiful old manor house in Cork the next day that cost nearly HALF the price and was what a true B&B should be. I cannot believe that they have the nerve to provide filthy, outdated, non-functioning facilities and then charge more than the local hostel for them. There are plenty of B&Bs in Galway. Honestly, there's a hostel in the town that looked pretty nice. Stay absolutely anywhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.