I booked this hotel as a gift for my boyfriend & I as it looked beautiful on the website, they'd a good 69 euro deal which included breakfast for the night and I'd never been to Galway before.
On arrival the receptionist was helpful, we got a lift up to our room which was on the first floor. Walking in the room was clean but very basic, double room standard, I wished I'd paid the extra 20 euro on this Sunday for the upgrade. We both wanted to check out what Galway city had to offer so I went for a shower first. Whilst in the shower it absolutely stank. I have long hair and it just smelt disgusting. I deliberately didn't open my mouth as I thought something wasn't right. I came out and looked around the bathroom feeling it needed a touch up job. Chipped walls etc, but like I said, I guess you get what you pay for. I was more concerned that I smelt of drains and fish. I'm laughing writing this now but at the time I wasn't!
My boyfriend, the most calm man on the planet, smelt me, ran some taps and then called for the Manager. Within minutes the Manager arrived and said something along the lines of 'unbeknown to them the water has been turned off to fix pipes but now it's back on again and they are just clearing the systems. They hadn't realised it had affected this floor and that they'd move us to another room'.
At this point I smelt so bad we were contemplating going home or moving hotels.
A superior room was given to us as an upgrade, with a free box of milk tray and free bottled water. The bathroom in this room was gorgeous again on the first floor. It was very modern and chic, what a difference from the standard room, I'd recommend everybody upgrade, just for the bathroom. Unfortunately the water was still brown, but at this point I used Nivea wet wipes to freshen up & lots of hairspray to disguise hair smell. We'd made the decision to stay. Over the next hour or two our room was busy with staff coming in & out to monitor the water problem. I mean it would be a bit of a pain if you were off for a romantic evening away but we were off out into the city night, and saw the fact that staff were dealing with it as a positive. I do wish that when we had checked in they'd have told us not to shower until the problem was resolved, then they probably wouldn't have to upgrade us as we'd have been satisfied with that & my hair would have smelt fresher.
The hotel itself was a 20 minute walk from the city, 8 euros in a taxi, we taxied and walked.
The bar was a bit overpriced but a lot of hotel bars are and we couldn't believe it when the bell went for last orders, not long after 10pm, as we returned for a drink there.
Overall I have to say it was a nice hotel. The staff couldn't have been nicer and the Manager dealt with our situation beautifully. The morning we left the water was crystal clear and the shower was lovely. Although my experience was tainted, to be fair to the Hotel it genuinely felt like it was out of their control.
Would we stay there again?
Yes, but I'd definately ask about the water, wear a shower cap, book a superior room, stay longer in the city for a drink!
Couldn't fault the staff.
- Official Description (provided by the hotel):
- Excellent service and a friendly atmosphere are key to the success of this 4 star hotel. It offers 70 quality rooms with 16 superior rooms. Food and beverage facilities include bar/carvery and full restaurant with the best of local produce.Meeting facilities onsite - only 10 mins walk from Galway centre. ... more less
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- Also Known As:
- Menlo Park Galway